Front of House and Venue Co-ordinator

London | £23,000 to £25,000 per annum

Employer: The Institution Of Structural Engineers
Sector/Specialism: Customer Service

Front of House and Venue Co-ordinator
Contract: Permanent
Hours: Full Time, 35 hours per week
Salary: £23,000 to £25,000 p/a depending on experience, plus excellent benefits package
Location: London, Farringdon

Do you have excellent customer service skills? Do you pride yourself on being well organised and
working well as part of a team? Does problem solving and taking initiative sound like skills you

If this sounds like you, then take your next step with us.

We are the Institution of Structural Engineers. The world’s largest membership body dedicated to
the art and science of structural engineering. We represent the best creatives and innovators in the
profession at a global level and tackling climate change is at the top of our agenda.

The Role

As a Front of House (FOH) and Venue Co-ordinator, you will provide a professional and customer
focused front of house service. You will support the Training and Events team in setting up our
conference/meeting rooms for our multiple events throughout the year.

You will act as a main point of contact for all Institution enquiries, visitors, and deliveries via the
switchboard and email which will include managing bookings (internal Institution, staff and external
enquirers) at 47 Bastwick Street, from initial contact to the first-class delivery of the meeting,
including all associated hospitality requirements.

Duties include (but are not limited to):

1. Answer inbound enquiries including emails and the main switchboard in a professional,
friendly manner, providing first line assistance as appropriate.
2. Meet and greet all staff and visitors in a professional and welcoming manner.
3. Ensure all procedures and protocols are adhered to including health and safety and food hygiene.
4. Input internal and external room bookings into the booking management system following protocols and procedures. Ensure the system and other related administrative data is always kept up to date.
5. To support the Sales and Venue Co-ordinator with ad hoc duties including management of the venue inbox and distribution of post-meeting feedback surveys to clients.
6. Support all events, as required, including and not limited to; meet and greet, hospitality preparation and service, clear down and cleaning of hospitality equipment and areas. This may involve some ‘out of hours’ working.

Shift patterns vary 8am - 4pm or 10am - 6pm with out of these hours work required on occasion to cover evening and weekend events.

Training will be provided to the successful candidate alongside the opportunity to request further
learning and development opportunities to grow within the organisation.

To be shortlisted for this post, you must have:

- Experience supporting the delivery of conference/meeting room services or/and
- Experience meeting and greeting on a front of house corporate reception or similar or/and
- Experience in hospitality and/or events support
- Excellent organisational skills
- The ability to work as part of a team
- Experience of providing a positive experience for internal and external clients

What we can offer you:

- 25 days' paid annual leave (increasing with service to 28 days) plus bank holidays and flexi
- A pension scheme with up to 8% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Continuous Professional Development

Working Conditions:

We are based on the edge of the city, our office is bright, modern, and open plan. We are a diverse and friendly workforce. We have a flexible meeting/conference and venue space that we use for internal events and hire to external clients.

Additional information:

For more information including a full job description and candidate privacy policy, visit our website.

If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact us as soon as possible to discuss your needs.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt and shortlisted candidates are contacted to invite to an interview.

The Institution does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered.

The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise we’re looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.