About us
We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role
We are looking for a Warehouse Shift Manager to lead day-to-day operations across one of our warehouse sites. Reporting to the Assistant Warehouse Manager, you will ensure that performance, safety, efficiency and client satisfaction are delivered to a high standard.

You will manage Section Managers, Supervisors and warehouse teams, maintaining strong communication with internal departments and clients. The role involves driving productivity, managing resources effectively and identifying opportunities for continuous improvement. Key responsibilities of the role include:
• Leading the warehouse operations to achieve service, quality and efficiency targets.
• Ensuring full compliance with health and safety standards and promoting a safe working culture.
• Managing labour planning, productivity and costs to meet operational targets.
• Reviewing data to identify and deliver performance and process improvements.
• Maintaining close communication with Client Services to resolve issues and support client requirements.
• Producing and presenting operational performance reports and KPI updates.
• Ensuring all team members receive regular reviews and training.
• Supporting new business implementation and client site visits.
• Working collaboratively with the management team to share best practice and deliver site objectives.

What we are looking for
• Proven experience in warehouse or logistics management, ideally within a 3PL environment.
• Strong knowledge of warehouse operations and performance management.
• Financial awareness with experience managing labour and operational costs.
• Excellent communication, organisation and leadership skills.
• Confident decision-maker with a proactive and solutions-focused approach.
• Energetic, driven and committed to achieving results in a fast-paced environment.
• Strong attention to detail and a continuous improvement mindset.
• Proficient in Microsoft Office and familiar with WMS software (desirable).
• Experience within fashion or beauty logistics (desirable).

Benefits
• Discretionary company bonus scheme
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 25 days holiday (plus Bank Holidays) with the option to buy/sell holiday
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Uniform and full PPE provided
• Regular social events
• Employee assistance programme to promote mental health wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity pay

Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

• Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language - You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/