Citizens Advice Torridge, North, Mid & West Devon

Advice Session Supervisor – Citizens Advice (Part Time)

Okehampton | £24,704 pro rata Plus Benefits

Job Function: Administrative, Secretarial & PA
Industry Sector: Charity & Not-for-Profit

Advice Session Supervisor – Citizens Advice (Part Time)
Okehampton, Devon

Do you have experience of overseeing advice work or similar? Want to support the success of a vital service that’s making a real difference to local people? If so, this is a brilliant opportunity to take on an engaging part time role as an Advice Session Supervisor.

About Us  

Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing.  

Every year thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits.  

We’re currently looking for an Advice Session Supervisor to join us, working 30 hours per week, and oversee the delivery of our face-to-face and telephone advice sessions. 

The Rewards

- Salary of £24,704 pro rata (£19,402 per annum)
- Employer’s pension contribution 
- Generous annual leave 
- Ongoing training and development 

At Citizens Advice, we’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the challenge, we won’t turn people away.

In this important role, you’ll ensure that we continue to deliver excellent advice and support to local people in need, whether they need help with benefits, healthcare, family matters, housing or consumer issues. 

You’ll have the chance to help shape a team who are inventive, collaborative and focused on giving people the tools they need to overcome their challenges. 

What’s more, we’ll provide you with excellent training and ongoing support to ensure that you can achieve your professional goals while giving back to your community.

The Role

As the Advice Session Supervisor, you’ll be responsible for the day to day running of the office and oversee the delivery of our advice sessions, including our advice line and face-to-face meetings at our Okehampton office.

Your duties will include: 

- Ensuring that each advice session is adequately staffed and resourced 
- Monitoring the case records and telephone calls of designated team members 
- Providing advice and support to the community
- Assisting with staff performance management and development 
- Creating a positive work environment for staff
- Identifying ways to improve our existing service 
- Keeping up-to-date with our research and campaign work 

About You

To join us as an Advice Session Supervisor, you will need: 

- Experience of supervising and monitoring advice work or a similar service 
- Previous experience of recruiting, developing and supervising staff 
- A high level of IT literacy
- An excellent eye for detail to maintain casework systems and procedures 
- Excellent written and verbal communication skills 

We’d like to hear from you if you’ve worked as a Caseworker, Citizens Advisor, Citizens Advice Supervisor, Welfare Advisor, Casework Supervisor, Support Worker or Support Line Supervisor.

The closing date for applications is the 27th September 2019, with interviews scheduled to be held on the 1st October 2019.

Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.  

So, if you are seeking an exciting, new challenge as an Advice Session Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.