GK Apprenticeships

IT, Web and Telecoms Apprenticeship Level 3

London | £18,500 Per Annum

Job Function: Information Technology
Industry Sector: Business Services

IT, Web and Telecoms Apprenticeship Level 3
Edgware, London

Would you like to begin your career in IT/Telecoms with one of the UK's fastest growing companies? Would you like the chance to train with an award-winning technical customer service team and gain an industry recognised level 3 qualification in IT and Telecoms? If so, then our client would love for you to come and join their team!

About the role

GK Apprenticeships is looking for people to join an Institute of Learning Management (ILM) accredited level 3 IT, Web and Telecommunications apprenticeship. This apprenticeship will last around 18 months and will be a blended training and development programme and be supported by the world's largest technical training provider - Global Knowledge.

Your day to day role will be to build brand loyalty by taking ownership of technical issues and providing consistently unique customer experiences. You’ll speak to around 30 customers a day, providing solutions on Home Phone, Broadband, Fibre and Mobile products - using some of the newest technologies on the market. 

This will include:

- Dealing with issues relating to ADSL, FTTC, wireless and basic networking skills (IP addressing, DNS etc.)
- Learning to use the art of questioning to identify problems such as ADSL, FTTC, PSTN, wireless and email setup issues
- Troubleshooting PSTN faults like no dial tone or noisy lines
- Learning to set up and troubleshoot wired or wireless broadband connections
- Troubleshooting and providing solutions on both the 2.4 and 5 GHz frequencies, including 802.11 G, N and AC routers
- Working with Android, IOS and Windows operating systems
- Looking to resolve any issues with 2G, 3G and 4G mobile networks
- Learning how to understand Broadband networking (Copper/Fibre) and Voice (Digital lines/VOIP)
- Using effective questioning to ascertain whether a customer should be classed as vulnerable and updating their account accordingly
- Assisting other areas of the business with tasks such as taking payments and booking meter exchange appointments with the customer.

About you

You won't have to be a total technical guru or have lots of industry experience to join this apprenticeship. You'll learn everything you need to become part of their award-winning technical team - and their caring, supportive training team will support you to understand how their services and technology works.

When you join our client, you’ll receive six weeks of training on how their services work, and how to troubleshoot effectively. After this you’ll join their technical academy and work with some of our most experienced technical coaches and advisors; who will help you evolve into a fully-fledged Technical Advisor and in becoming a desirable talent in the industry.

The key thing our client is looking for is people who genuinely enjoy providing excellent customer service; have a real passion and enthusiasm for all things technical; the willingness to learn and most meaningfully a "can-do attitude".

What our client offers

Your starting salary will be £18,500 and you’ll receive an increase of up to £1,500 each time you hit one of two milestones in the programme. Once you have completed the programme you’ll receive another uplift in salary to £23,000! And that’s not all, you’ll earn monthly bonuses too – up to 10% of your salary. You’ll also benefit from 25 days’ holiday (plus bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!

Who is our client?

They are an award-winning, FTSE 250 multi-utility supplier with a unique route to market. What does ‘multi-utility supplier’ mean? They're the only place you can get your Energy, Home Phone, Broadband and Mobile services, all bundled together.

Some people say that they're the biggest company you've never heard of. Unlike the big utility suppliers, they don't waste money on expensive advertising campaigns. Instead, they rely on happy customers telling their friends and family about how great they are!

With our client you can leave corporate jargon at the door and just be yourself. If you want to join a business and team that celebrates you being your best self, then they could be just what you are looking for! Our client embraces both diversity and inclusivity. They’ve built a culture where everyone counts – one where you’ll feel valued and respected.

As an award-winning FTSE 250 company, our client offers stability, recognition and career progression. Unlike some other large companies, they continue to have a welcoming, family feel. That’s probably why lots of the team who joined them from the beginning are still there today.

Based in Colindale, Edgware, our client has fantastic onsite facilities including a subsidised canteen, chill out areas and a very active social calendar. Whether you fancy joining their CEO for breakfast to find out more about what’s going on in the company or you fancy joining some colleagues for a movie night screening in their auditorium – there is something for everyone!


- You will need to have 5 GCSEs or equivalent at grade C or above including Maths and English
- You’ll need to be eligible to live and work in the UK

Other organisations may call this role IT Apprentice, IT Intern, Trainee IT Support Advisor, Trainee Technical Support Advisor, or Apprentice IT Support Technician. 

To apply for the role of IT, Web and Telecoms Apprenticeship Level 3, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.