Cats Protection

Neutering Support Advisor - Chelwood Gate, Haywards Heath

Haywards Heath | Up to £8,336.47 per annum plus excellent benefits

Job Function: Charity & Voluntary
Industry Sector: Charity & Not-for-Profit

We are still accepting applications for this vacancy. Please note interviews will not be arranged at this time.


Job title: Neutering Support Advisor
Salary: Up to £8,336.47 per annum plus excellent benefits
Location: National Cat Centre, Chelwood Gate
Job type: Permanent
Hours per week: 14 hours per week (Thursday and Friday 9am – 5pm)
Closing Date: 29 March 2020
Interview Date: 14 April 2020

Please note, this role is for 14 hours per week to be worked on Thursday and Friday 9am - 5pm.

We are looking for an enthusiastic individual to join our Neutering Support team as a Neutering Support Advisor.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Neutering Support department is part of the wider Veterinary team and supports the smooth running of our Neutering programme by speaking with the public, issuing out neutering vouchers and ensuring that the Community Neutering team are supported.

You will be responding to enquiries from the general public requesting financial support and advice on the neutering of pets and capture and care of feral cats received by telephone, email and postal routes, including via our National Helpline. You will also input requests for vouchers, assess the owner’s means and send out individual vouchers where an owner qualifies for assistance, and to provide non-clinical neutering-related advice alongside.

You’ll be responding to initial neutering scheme enquiries (including first contacts) by telephone, letter and email from internal and external partners: branches, centres, volunteers, veterinary professionals, advocate charities, and local authorities. You'll be making outgoing calls, drafting emails and letters to resolve issues and as part of proactive projects.

You will need experience of call handling and making outgoing calls. You will have strong Microsoft Office skills including Word, Excel and Outlook with an excellent telephone manner. You will have the ability to work on your own initiative, accurately and under pressure, and be adept at working from multiple databases at one time.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached