Customer Care Administrator

Southampton | £22,000

Job Function: Customer Service
Industry Sector: Biotech, Science and Pharmaceutical

Customer Care Administrator
Southampton, Hampshire

Are you a forward-thinking customer service professional looking for a role where you can help change the world?

Want to join an exciting biotech business that is developing ground-breaking products to combat COVID-19?

If so, this is an amazing opportunity to join an innovative team who are pushing boundaries to bring about positive change on a global scale.

Who am I working for?

Our client is a leading provider of RT PCR solutions. They have thousands of happy customers based across the globe and have a real ambition to drive their business forward and achieve even more.

They are currently looking for a proactive Customer Care Administrator to join them and support the distribution of testing kits that are helping to save lives.

What are the benefits?

- Salary of £22,000 per annum
- Healthcare
- Pension scheme
- Life assurance
- 25 days’ holiday per annum

Since day one, our client has been striving to make the world a better place. Back in 2009, they developed the world’s first swine flu detection kit, which is now used in more than 30 countries across the globe. In 2013, they played a key role in uncovering the meat adulteration scandal by measuring horse meat in food.

Right now, they are supporting the fight against the COVID-19 pandemic with their high-performing detection kits, which provide 100% accurate results in just two hours. These kits will be used to test thousands of people, which in turn will enable those affected to receive treatment faster.

Our client has done some fantastic things in their 15 year history and they’ve got great plans for their future. That’s why they need customer-focused people like you to join their team.

Ready to help change the world? Our client is waiting to hear from you.

What will I be doing?

As a Customer Care Administrator, you’ll provide a high-quality service to customers using our client’s range of testing kits. These kits are used to detect illnesses, including COVID-19, and are helping to combat contagious diseases across the globe.

In this key role, you will:

- Communicate with customers via telephone and email channels
- Receive and process customer orders on the CRM system
- Advise customers of dispatch details
- Maintain and update the CRM in-line with company procedures
- Obtain and record customer feedback
- Suggest ways to enhance existing company processes

What do I need?

To be considered as a Customer Service Administrator, you will need:

- At least two years’ experience in a customer service or customer-facing role
- A forward-thinking attitude and great time-management abilities
- Strong numerical and analytical skills
- The ability to manage cross-functional relationships
- Great written and verbal communication skills
- A proactive approach to problem-solving

Our client is eager to hear from individuals with experience as a Customer Service Executive, Customer Care Executive, Customer Service Rep, Customer Service Representative, or Customer Care Agent.

Candidates with experience as a Customer Service Advisor, Customer Support Advisor, Customer Care Advisor, or Customer Services Rep are also encouraged to apply.

Please note, first stage interviews will be held via telephone.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to take your next step as our client’s Customer Care Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week