Service Technician - Medical Devices

Gravesend | £22,000 per annum

Job Function: Engineering
Industry Sector: Biotech, Science and Pharmaceutical

Service Technician - Medical Devices
Gravesend, Kent

The Company

Medstrom Healthcare is a UK manufacturer of specialist hospital beds and the only independent provider of bed management services to the NHS, managing over 20% of the UK’s acute bed and mattress fleet. We supply specialist products and services to over 150 hospitals in the UK and Ireland.

We have established a strong reputation for the supply of a range of innovative products in the specialist beds and surfaces sector, both manufactured by Medstrom and also sourced via exclusive partnerships with manufacturers across Europe and the US.

We are now looking for a Service Technician to join us and help provide high quality medical products to customers across London and the South.

The Benefits

- Salary of £22,000 per annum
- Bonus (up to 8% of salary)
- Pension
- Develop your career with a family-oriented business
- 22 days’ holiday plus Bank Holidays

This is the ideal role for a confident driver with a great customer focus to embark upon a rewarding career dealing with medical devices.

Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.

At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, as well as learning and development opportunities, to ensure our employees are able to succeed.

The Role

As a Service Technician, you’ll be tasked with delivering an effective and timely maintenance service to customers.

Specifically, you will undertake planned preventative maintenance, repairs, field modifications, and support at delivery stage to customers who have purchased a Medstrom product.

Dealing with customers based in London and across the South, you will:

- Maintain stock and parts inventory
- Implement product modifications
- Deliver and install clean, ready to use products
- Collect faulty, failing or dirty products
- Clean, test and repair products
- Complete records of safety testing
- Provide demonstrations and basic training to caregivers

As part of your role, you will be required to take part in an on-call rota.

About You

To join us as a Service Technician, you will need:

- Excellent customer service skills
- A full driving licence with the confidence to drive long wheelbase vans

Knowledge of Medstrom & OEM products would be beneficial to your application, as would a mechanical or electrical background.

Experience within a hospital or caregiving environment would also be an advantage, as would an electrical safety testing qualification certificate.

Other organisations may call this role Electrical Technician, Mechanical Technician, Service Technician, Field Service Technician, Maintenance Technician, Maintenance Operative, Trainee Service Technician, or Junior Service Technician.

Medstrom are a medical devices service provider with strict and stringent infection control measures in place as standard. During the COVID-19 pandemic, we have increased our measures to protect our staff members and our patients/colleagues.

As standard throughout this period of time, we have introduced mandatory strict social distancing measures, the wearing of surgical face masks in all service centre and caregiving environments and strict cleaning regimes right across the business. We also have our own internal COVID testing programme for all staff to ensure the ongoing safety of all colleagues, which supports our measures and demonstrates these are working to protect everyone.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to develop a rewarding career as a Service Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week