IT Support Technician
Belfast

The Organisation

Our client is a social enterprise that focuses on supporting people with disabilities and health-related conditions to get into, and sustain, employment. They employ, support and train over one thousand individuals across Northern Ireland every year.

They are now on the lookout for an IT Support Technician to play a key role in their IT Helpdesk operations, dealing with incoming calls, troubleshooting user issues and providing technical support to staff.

The Role

As an IT Support Technician, you will:

- Act as the first point of contact for IT-related queries, fielding and recording incoming calls and emails
- Ensure systems are running effectively
- Escalate any incidents
- Use a triage system to manage calls and escalate to a contracted IT support company as required
- Update end users on the progress of their resolution
- Provide excellent customer service at all times
- Troubleshoot issues both in person and remotely
- Support a range of internal IT projects

About You

To be considered as an IT Support Technician, you will need:

- Previous experience of providing IT support activities in a paid or voluntary position
- Experience in the use of Microsoft Office 365 suite of products
- Experience working with Microsoft Operating Systems
- An understanding of the principles of networking, hardware and internet technologies
- An understanding the principles of server and cloud-based technologies
- An understanding of new and emerging technologies
- An Undergraduate Degree or equivalent certification in an ICT area

Other organisations may call this role 1st Line Support Technician, Helpdesk Technician, IT Technician, Helpdesk Support Technician, Technical Support Advisor, Helpdesk Advisor, or IT Engineer.

The Benefits

- Salary of £21,124 - £23,776
- 27 days’ annual holidays plus 10 statutory holidays
- Benefits such as auto enrolment pension scheme, life assurance and Benenden Health Insurance
- Perks including health and wellbeing initiatives, free and confidential employee support through Inspire Workplaces, access to discounted health and wellbeing initiatives such as gym memberships through NICSSA and access to financial wellbeing services
- Help make a difference to disabled people across Northern Ireland
- Progress your IT support career with the largest supporter of people with disabilities into open employment within Northern Ireland

The closing date for this role is the 22nd January 2021.

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.