1st Line Technical Support Engineer (IP-Based CCTV & Security)
Wirral, Merseyside
£22,000 per annum DOE Plus Annual Performance-Based Salary Review, 25 Days’ Holiday + Bank Holidays, Team Bonus, Workplace Pension

As a successful, specialist company in the area of network video and security, NW Security Group offers advanced IP-based video security solutions to a wide range of customers in the UK. We are now looking for a 1st Line Technical Support Engineer to join our team.

As part of the technical team, you’ll be responsible for making a significant impact on our technical support provision by delivering the highest quality service to customers who have bought network-based CCTV systems and cloud video services.

You will be confident to liaise with customers and aim to remotely diagnose and resolve their technical problems, escalating issues to senior colleagues as and when required. You will be involved with tasks such as support ticket handling, support by telephone, fault-finding, product testing, problem resolution, customer onboarding and regular system checks.

As a 1st Line Technical Support Engineer, you will also be involved with the maintenance of our customers’ camera systems, ensuring their network-based CCTV systems enjoy maximum uptime.

In this role, you will receive strong support from others in our technical team and have the opportunity to develop your skills in the fast-growing field of IP-based CCTV and security.

Interested? To be considered for this role, you will need:

- Experience in a technical support role
- Strong IT skills and a keen interest in technology
- Customer service experience
- Good personal organisational and prioritisation skills
- Excellent written and verbal English language skills
- At a minimum, an HND qualification in a technical discipline

Professional and driven, as a 1st Line Technical Support Engineer, you must also have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance and enhanced customer satisfaction.

Training will be provided on an ongoing basis and a plan for continued personal development will be put in place.

To apply for the role of 1st Line Technical Support Engineer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: 1st Line Technical Support Engineer, IT Support Analyst, Technical Support Engineer, IT Support Engineer, IT Support Analyst, Helpdesk Support Engineer, IT Service Desk Engineer, IT Support.

Working hours: Monday - Friday, either 8:30 - 17:00 or 9:00 - 17:30