Retail & Café Manager (Part-Time)
Whittington Hospital, London

Together we can make a real difference

Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues, in a workplace full of opportunities.

Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country’s most compassionate and dedicated people who step forward to help make society better connected and more inclusive - where everyone can thrive.

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.

Staffed by volunteers and employees, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

What you’ll be doing

As a Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service to staff, visitors and patients at the Whittington Hospital in London. In this busy role, you will be responsible for:

- Motivating and managing a team of staff and volunteers to deliver exceptional customer service
- Managing performance, development and training, creating fair rotas and recruiting as necessary
- Managing finances including reporting on costs/profit and loss budgets and sales
- Overseeing stock ordering, deliveries and controls
- Developing and maintaining excellent working relationships with health trusts, suppliers and other key local contacts
- Managing the store to a high standard, ensuring compliance with all necessary checks
- Managing promotions and Royal Voluntary Service merchandise
- Creating a positive working environment and ensuring the site is clean, attractive and welcoming
- Supporting and promoting a variety of fundraising activities

What you will need

To be considered as a Retail & Café Manager, you will need proven experience of working in a retail or customer-facing role and passion for delivering quality customer service. You must have excellent communication skills and be able to communicate with a variety of people in a friendly and professional manner.

You will lead by example and maintain the harmony of the team of employees and volunteers, have a ‘can-do’ attitude and be confident in maximising sales opportunities.

Experience of using EPOS systems would be desirable, as would experience of general administrative processes and the ability to use standard IT Microsoft and internet systems to a basic level.

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.

Why work for Royal Voluntary Service

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service:

- You will earn an hourly rate of £10.51 per hour
- We will train and support you in your role
- We offer an employee assistance helpline
- We are happy to talk about flexible working
- We offer a great pension scheme
- You will receive 25 days’ annual leave (pro rata) plus paid statutory Bank Holidays

Join Royal Voluntary Service and together we can change lives, change communities and change society.

How to apply

To apply for the position of Retail & Café Manager, please apply via the button shown.

The closing date for applications is the 3rd August 2021 with interviews scheduled for the 5th August 2021. We reserve the right to close this vacancy early should sufficient applications be received.

This role is offered at 30 hours per week (Monday - Friday, six hours per day).

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Café Manager, Catering Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor.