Strategic Service Manager - Community Outreach and Business Support
London, NW6

About Us

Founded in 2008, South Kilburn Trust was set up to support and empower local people and help address the issues of unemployment, poverty, and health concerns in the area and create new and exciting opportunities.

At the heart of our organisation is our vision for South Kilburn: to be recognised for its strong, supportive, diverse, inclusive and welcoming communities.

The Granville has been at the heart of South Kilburn for over 140 years and is a much-loved historic building which has held many roles over the years including church hall, adult education centre and youth and community centre. Thanks to a massive regeneration project, we have turned it into a centre providing support, services and activities that local communities want and need, which is where you come in!

We are now looking for a Strategic Service Manager to join us on a full-time basis and take our project to the next level.

The Benefits

- Salary of £32,000 per annum depending on experience, ability and potential

This is a brilliant opportunity for a passionate and proactive leader with project and service management experience to join our Trust and get involved in an important regeneration project that aims to support local communities.

We’re a small, diverse team, dedicated to helping our local community and creating an environment where everyone can achieve their potential and improve their quality of life. You will play a critical role in helping to shape the services we offer and reach as many people as possible, as well as creating positive social change.

So, if you are seeking a new challenge where you can make a big difference in people’s lives, we want to hear from you.

The Role

As a Strategic Service Manager, you will be responsible for the effective day to day management of South Kilburn Trust’s services.

In this hands-on operational role, you will develop and manage core services and projects that are key to the South Kilburn Trust’s vision, including communications, marketing, business support, community outreach and volunteering, and helps the Trust achieve its strategic aims and targets.

You will work with other managers to ensure organisational objectives and targets are met, and review and implement key policies and procedures, ensuring they are followed.

You will also develop the Trust’s Enterprise Support service, including oversight of the Enterprise Hub and the management of the hire of studios that offer affordable managed workspace, including overseeing licence agreements and sub-leases.

Additionally, you will:

- Develop a programme of activities and support services that serve the different sections of South Kilburn’s diverse communities
- Ensure all spending is within budget
- Ensure all income targets are met or surpassed
- Develop and manage the Trust’s Enterprise Support service
- Recruit, line manage, develop and train staff and volunteers
- Directly line-manage a team of staff and volunteers, ensuring they are motivated and supported in their work
- Seek and exploit sponsorship and fundraising opportunities for the Trust’s activities and services

About You

To join us as a Strategic Service Manager, you will need:

- At least two years’ experience of organisational or senior level project management
- Experience of achieving excellence in a service-led environment catering for a large number of members of the public
- Experience of fundraising at a senior level
- Experience in marketing and/or communications
- Experience in successfully managing departmental budgets
- The ability to inspire and motivate a team of full-time, part-time and casual staff and volunteers
- Excellent social media skills
- Excellent knowledge of key service areas, such as Business Support, Volunteering Programmes, Marketing, Youth Work, Employment Support and Community Development

This is a full-time role working 40 hours per week across five days. Evening, weekend and Bank Holiday working will be required.

Please note we reserve the right to close this role early should we receive a sufficient number of applications. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

For an informal chat about the role, please contact the South Kilburn Trust team.

Other organisations may call this role Programme Manager, Service Change Manager, Service Manager, Senior Project Manager, Project Manager, or Operations Manager.

Webrecruit and the South Kilburn Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Strategic Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.