Quality and Compliance Co-ordinator (CQC)

Location: Balham
Application Deadline: 28th October 2021
Salary: £25,910.04 per annum
Region: Balham

Job Summary

An exciting opportunity to join Certitude as a Quality and Compliance Co-ordinator (CQC) as we continue to grow as a Social Care provider in London.

Salary: £25,910.04 per annum
Hours: 37.5 hours
Job Type: Fixed Term - Maternity Cover
Service: Quality Team
Location: Balham

Benefits

- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan & Cycle to work Scheme (eligible after 1 years’ service)
- Perkbox

About the role

The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care. It was established in 2009 to regulate and inspect health and social care services in England. Much of the support that Certitude provides falls within the activities regulated by CQC. Certitude currently has 23 CQC-regulated services, including 3 Domiciliary Agencies. Our Domiciliary Care Agencies are currently rated as ‘Outstanding’ and ‘Good’ by CQC.

The Quality and Compliance Co-ordinator (CQC) will support the CQC Performance Manager to ensure that our CQC-regulated services meet and exceed current legislative and regulatory requirements, and consistently achieve Good and Outstanding CQC inspection ratings. These two posts have a vital partnering role with Registered Managers, fostering a collaborative approach to ensuring that managers and teams are fully supported to effectively deliver high-quality support.

The role sits within Certitude’s Quality Team and will work closely with other team colleagues to share organisational learning and drive improvement.

Duties will include:

- Assisting with the organisational audit programme, carrying out audits to measure service compliance against a range of agreed indicators. This role will primarily, but not exclusively, focus on CQC-regulated services
- Providing support to the CQC Performance Manager to implement an effective approach to quality and compliance management in CQC-regulated services
- Collating information from a range of sources within agreed deadlines and maintain effective records of audit results, recommendations for remedial action and follow up as required
- Assisting with compliance management across the organisation, collecting and tracking information to ensure services and teams meet statutory and best practice requirements (e.g. in fire safety, health and safety, medication, equipment maintenance, incidents etc). Highlight exceptions and liaise with internal and external stakeholders to support teams in timely remedial action
- Assisting with the collection of data around organisational Key Performance Indicators as required

About you

To be a Quality and Compliance Coordinator (CQC) at Certitude, the following are essential:

- A people person who is able to build and maintain great professional relationships and partnerships with others
- Empathetic - able to put self in the shoes of others and understand the challenges faced by operational staff
- A proactive learner - someone keen to learn new things and better ways to do things. Someone who learns from mistakes and is open to feedback
- Self-motivated and able to work on own initiative
- Highly organised and able to work under work under pressure and handle multiple tasks at the same time
- Able to collect and analyse a wide range of data and present to a range of different audiences using appropriate formats

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than 1500 staff and volunteers with a turnover of £48m.

Our Values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

Do you want to be a Quality and Compliance Coordinator (CQC) at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification will be available when you select the apply button. If you have any questions, please email our team.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.