Customer Services Lead
Lisburn, Co. Antrim

The Company

Our client is a specialist supplier of veterinary products to vets’ practices and agricultural merchants. Built on the expertise of their dedicated and talented employees, they take a customer-focused approach to everything they do and are able to offer some of the best products on the market as a result.

They are now seeking a Customer Services Lead to support and drive sales and promote exceptional customer experiences.

The Benefits

- Salary of £25,000 - £35,000 per annum
- Bonus structure
- Westfield health membership
- Company pension scheme

This is the ideal role for a proactive, ambitious customer service professional with experience in a fast-paced sales environment to expand their career potential and step up into a team lead role with great rewards coupled with enhanced responsibility.

As the communications conduit for the company, customer services act as the lynchpin between sales, procurement and the customers. As such, this is a vital role supporting both teams as well as the customer base and will see you operating in a pivotal capacity for our client.

What’s more, you’ll discover that our client is an organisation that operates at the forefront of veterinarian and agricultural supply and you’ll be able to make a positive impact on both internal operations and customer successes.

So, if you are ready for your next challenge and eager for an exciting role to get your teeth into, our client is waiting to hear from you.

The Role

As the Customer Services Lead, you will be tasked with co-ordinating the Customer Services Team whilst delivering outstanding customer service through your own activities.

You will take on a hands-on team leadership role within a busy sales environment where customer services act as an effective communication liaison point between the Sales Team, customers and purchasing colleagues.

Specifically, this will involve generating quotes, processing customer orders, returns and invoice queries, handling customers’ concerns and operating in both a reactive and proactive manner. You will also undertake some outbound sales activity, contacting customers to inform them of specific offers and for market information as well as assisting with technical queries.

Your role will also involve:

- Escalating more in-depth or serious issues to the Head of Sales & Marketing
- Co-ordinating correspondence between various internal teams and customers
- Supporting trade shows and events
- Scheduling client meetings for the Sales Team

About You

To be considered as the Customer Services Lead, you will need:

- Previous experience in customer service and or accounts receivable department
- Experience in a busy, focused sales office
- Experience in operating a CRM at a high level and work with technical specifications
- Excellent interpersonal, communication, analytical and influencing skills
- Evidence of strong educational performance in Maths and English

Line management experience would be beneficial to your application. Veterinary, pharmaceutical and/or agricultural industry knowledge would also be an advantage, as would an AMTRA qualification.

Other organisations may call this role Customer Service Team Lead, Customer Services Manager, Customer Services Supervisor, Sales & Customer Service Team Lead, Sales & Customer Service Lead, or Customer Support Team Leader.

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Customer Services Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.