Administrative Assistant
Preston, Lancashire - Hybrid working (Preston/Home)

About Us

The Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. Our main aim is to ensure that our customers can retire in comfort, enjoying their well-earned time off without worrying where their income is coming from.

We are currently seeking an administrative assistant who will work across two of our key teams; Retirements and Bereavements dealing with members who are experiencing significant life events/milestones.

Key responsibilities:

- Managing the mailbox for the Bereavement and Retirement teams, ensuring incoming emails are actioned appropriately
- Sending chaser emails to members/contacts to ask for required information across Retirements and Bereavements cases
- Making phone calls to members/contacts to request additional information across Retirements and Bereavements
- Updating the pensions administration system UPM, once calls, and emails have been actioned across Retirements and Bereavements

About You:

- Excellent customer service skills with the ability to communicate in a confident, empathetic and friendly manner
- Good IT skills and previous experience of Microsoft office
- Able to manage high volumes of work and prioritise accordingly
- Previous administration experience would be an advantage, though training is available.

This is an excellent opportunity to excel in a support role to assist in our vision of being the Best Pensions Administration organisation.

In Return

- The salary for this role is £18,500
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days)
- A hybrid working approach to support your work/life balance with two days in the Preston office and three days homeworking
- We operate on a 37-hour working week, with flexibility in working patterns for the right candidate
- Access to an excellent Local Government pension scheme with generous employer contributions.
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

So, if you’re seeking your next challenge as an Administrative Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.