Technical Support / Pre-Sales Engineer
Preston, Lancashire

The Company

We are Quality Essential Distribution (QED), an exciting CCTV and security distribution company that provides first-class products and services to the security and CCTV installation market.

We proudly hold the reputation for the UK’s #1 testing facilities. With the latest computer-aided design techniques allowing our research and development team to keep ahead of any technological advances, we aim deliver products that achieve the highest levels of performance and reliability.

We’re looking for a Technical Support / Pre-Sales Engineer to join our team in Preston on a full-time basis.

The Benefits

- Salary of £25,000 - £30,000 per annum DOE
- Laptop and mobile phone
- Home office working, if needed
- Pension
- Welcoming and team-oriented environment
- 23 days’ holiday

This is the perfect opportunity for a proven CCTV, IP networking and intruder/access systems professional to advance their skillset with our leading company.

Proudly boasting a reputation for excellence, we have a strong standing in our industry for the quality of our solution, the standard of our service and the expertise we can provide. As that’s where you come in.

The Role

As a Technical Support / Pre-Sales Engineer, you will be responsible for providing technical assistance to enable our Sales, Purchasing, Marketing and Customer Services Teams to fulfil their day-to-day duties and deliver great services. You will provide support across the sales, use and marketing of our product range.

Primarily, you will provide technical support to internal and external customers on our wide and varied product range. You will support the returns process, testing and report on issues, liaising with customers and providing advice on products sold.

Additionally, you’ll create a range of demonstration videos for our website and to ensure customer can see their products are now working, developing a range of quality procedures to ensure issues are not repeated.

Your role will also include:

- Testing new electrical products, ensuring they are fit for purpose
- Communicating with customers to advise and navigate them through any issues
- Undertaking regular system inspections to detect any faults

About You

To be considered as a Technical Support / Pre-Sales Engineer you will need:

- Experience in CCTV, IP Networks and Intruder and/or Access systems or similar
- Good communication skills
- A professional manner
- The ability to work on own initiative
- The ability to work under pressure and in difficult situations under supervision
- Knowledge of own limitations. Must be prepared to undergo formal further education at college and within the workplace.
- Adaptable to learn CE Compliance to aid in batch testing
- A desire to develop within QED and the industry

Experience with enterprise-level CCTV systems would be preferred but is not essential.

Other organisations may call this role CCTV Engineer, CCTV Technician, Network Engineer, Network Systems Technician, Access Systems Technician, Intruder Systems Technician, Alarm Technician, Product Support Engineer, Product Support Technician, Technical Support Engineer, Customer Support Specialist, Technical Support Officer, or Technical Support Specialist.

Webrecruit and QED Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re wanting to take your next step as a Technical Support / Pre-Sales Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.