The Opportunity

Our client is recruiting for an Apprentice Unified Communications Provisioning and Support to join their team in Salford M7.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry. They have agreements with all the major UK networks and carriers across a full range of products and services. With this company they have worked hard to build their portfolio to ensure they are able to cater to their clients’ telecoms requirements.


The Position

Job Title: Apprentice Unified Communications Provisioning and Support
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: 18 Months
Location: Salford M7
Working Hours: 9.30 to 6 Monday to Friday
Salary: £12,000 pa


Role and Responsibilities

This is a desk-based role located in their Manchester Office. The successful candidate will be able to elevate company standards and provide excellent customer service and support. Full comprehensive training where will be provided.

As a member of their Unified Communications Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for their wide range of products and services including:
Hosted Telephony (VoIP)
Connectivity (broadband)
Unified Communications
Phone Lines
Fault diagnosis and efficient management to resolution
Establish customer requirements and assess their needs through to implementation
Escalating queries and concerns where necessary
Liaising with suppliers
Provisioning products and services

Desired Qualities, Skills and Knowledge:

Ability to multi-task and work under pressure
A desire to work as part of a team to generate fresh and innovative ideas
High attention to detail
Effective organisational and communication skills
Good telephone manner
Hold all work-related information and materials confidential

Eligibility Criteria

Individuals must have a valid and eligible residency status to apply for this role.

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.