L - Desk Engineer Apprentice

Shoreham-by-Sea |

Employer: The ITP
Sector/Specialism: Telecommunications

The Opportunity

Our client is recruiting for an Apprentice Desk Engineer to join their team in Shoreham by Sea.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

‘Established in 2003, we’re proud to have grown into one of the UK’s leading independent providers of essential business technology, delivering telecoms, connectivity, IT, cyber security and mobile solutions for SME’s to global enterprise businesses, across every sector.’

The Position

Job Title: Desk Engineer Apprentice
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: Approx. 18 months
Location: Shoreham by Sea, BN43
Working Hours: Monday - Friday, 9.00am - 5.30pm
Salary: £13,000 per annum


Role and Responsibilities

The role of a Desk Engineer will be to work as part of a team to prebuild, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves.

• Pre-configure IT and Telephony solutions to pre-defined customer requirements for remote and field installations
• Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
• Configure software and hardware to a pre-defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
• Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
• Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
• Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
• Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
• Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
• Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
• Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction


Desired Qualities, Skills and Knowledge:
• Knowledge of Microsoft excel and other office programs
• Customer service focused with an excellent telephone manner
• Must be able to work alone under pressure as well as part of a team
• IP Literate with good all round IT skills
• Understand Hosted and On-Prem telephone systems


Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.