The Opportunity

Our client is recruiting for an Apprentice Technical Support Apprentice to join their team in KT22, Leatherhead.

The Level 3 Information Communication Technician - IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company underpin all services with a world-class support desk, engineers and data-driven analysis. It is with this excellent support that they’re able to distinguish ourselves from the competition. This commitment to excellent service is one of their secret weapons. It is what makes them unique and what allows them to make workplaces productive.

The Position
Job Title: Technical Support Apprentice
Apprenticeship Course: Level 3 Information Communication Technician - IT Support
Apprenticeship Duration: 18 months
Location: KT22 7NA Leatherhead
Working Hours: Monday to Friday 9 to 5.30
Salary: £14,000


Role and Responsibilities

This company are looking for an ambitious and driven Technical Support Assistant to join a skilled team that delivers high quality support for complex infrastructure and excellent customer service to our clients.

The role demands strong communication skills and a passion for developing long-standing relationships with colleagues, clients and partners.

A successful candidate will develop the capability to deliver solutions to problems within Service Level Agreements.

They will also have experience troubleshooting and managing issues across the range of technologies listed here.

Critically, they will appreciate the importance of delivering not just a solution, but the right solution and will be able to articulate the difference.

Your duties and responsibilities in this role will consist of:

Ensure that support calls are handled effectively.
React to alerts from monitoring systems within Service Level Agreement (SLA).
Ensure that all clients’ systems are patched and operating optimally.
Organise the appropriate resource to deliver solutions in the fastest time possible.
In this role you will learn to liaise effectively with 3rd party vendors and partners to manage solutions where we require action or information from these parties to resolve our commitments within SLA.

Desired Qualities, Skills and Knowledge:

Intermediate IT knowledge
Confident and innovative (“Can Do attitude”);
Excellent organisational skills
Good communicator and team worker.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.