Service Engineer
Harlow, Essex (with national travel if required)

Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland.

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are now looking for a Service Engineer to join us and help provide high-quality medical products to customers throughout the UK.

The Benefits

- Salary of £27,000 per annum (DOE)
- Annual bonus scheme
- Pension
- Reward and recognition programme
- Develop your career with a family-oriented business
- 30 days’ holiday including bank holidays (increase with service)
- Company van and tools provided for completion of your duties

This is the ideal role for a confident individual with a great customer focus to embark upon a rewarding career with a growing business.

The Role

As a Service Engineer, you will provide maintenance, repairs, field mods and delivery support services at a defined quality level in the most efficient way to customers within the South of the country and UK wide to support the wider team as required.

Working with Area Supervisors and Directors to provide key support, you will deliver a timely and appropriate service to installed base customers and potential new customers. Ensuring any technical service work is carried out to manufacturer specifications and recommendations, you will administer and maintain a stock of spare parts.

You will implement product modifications, upgrades and field corrections, audit the progress of service teams and assist in the delivery of training. Following up on customers’ needs or complaints, you will co-ordinate work and carry out specific projects as required.

Day-to-day responsibilities will include:

- Managing technical projects, installations and repairs
- Training and supervising junior field service staff
- Providing advanced technical support to newly-launched products
- Ensuring compliance with quality processes, both internal and external
- Investigating and reporting quality issues along with product incidents, providing technical reports as required
- Completing and recording electrical safety testing on products during tasks

About You
To be considered as a Service Engineer, you will need:

- Engineering experience gained in the mechanical or electrical field
- A certification to work in public places and the health field
- Thorough knowledge of Health and Safety regulations
- Excellent customer service skills
- IT skills (MS Office)
- City and Guilds 2377 Electrical Safety Testing (desirable)
- A full, valid UK driving licence

Due to the nature of this role, the successful candidate will need to pass a DBS check prior to commencing their role.

Please note, there will be a requirement to travel nationally as needed by business demands.

Other companies may call this role Maintenance Engineer, Field Service Engineer, Mechanical Engineer, Electrical Engineer, Maintenance & Repair Engineer, Senior Field Service Technician, or Engineer.

As we are a provider of services to the NHS and work closely with our partners, we have well established and stringent infection prevention procedures in place and, in addition, we have strict Covid-19 protocols in place to protect our colleagues and visitors which must be adhered to.

So, if you’re seeking your next step as a Service Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.