The Opportunity

Our client is recruiting for an Apprentice Network Engineer to join their team in Gloucester, GL1.

The Level 4 Network Engineer Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company is on a mission to bridge the digital divide in the West of the UK. They build full fibre networks in some of the harshest environments in the UK, but also offer their GIGABIT internet in big City’s like Wolverhampton & Gloucester. They believe in people, no matter who they are or where they are from. They believe that everyone should be able to access full fibre as a basic utility like water or electric. That’s why they work with communities closely to make sure they make a difference.

Being a part of this companies family is more than a job. They go above and beyond for their customers and their own people and let actions speak louder than words.

The Position

Job Title: Apprentice Network Engineer
Apprenticeship Course: Level 4 Network Engineer Programme
Apprenticeship Duration: 24 Months
Location: Gloucester, GL1
Working Hours: Flexible patterns 8-4 / 9-5 / 10-6
Salary: £13,000 to £15,000


Role and Responsibilities

Design, development, and optimization of a customer network solution using the best available technologies.
Handling of complex incidents escalated by the operations team.
Ticket administration, including the creation, updating, and closing of tickets in a timely manner in order to meet business requirements for clarity, detail, accuracy, and resolution time.
Setup of switches, routers, firewalls, and other network equipment. Changing existing configurations, adding new configurations, and creating new configurations to meet new installation or solution requirements.
Proactive analysis of customer solutions with the goal of improving operations and customer satisfaction.
Collaborating with onsite maintenance personnel to resolve issues remotely. directing and coordinating onsite activity with customers and third parties to achieve the best results.
Desired Qualities, Skills and Knowledge:

A logical mind that can work well under pressure.

A desire to learn new things on a regular basis.

Intermediate Word and Excel skills are required.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.