Customer Service Team Leader
Coatbridge, Glasgow
£30,700 OTE per annum (£26,700 basic + uncapped bonus £4k OTE), Plus Pension, BUPA Medical Cash Plan, Life Assurance, 29 Days’ Holiday (rising with service)

A little bit more about the role:

- Deliver outstanding customer service and account management
- Take on a hands-on role helping the Customer Sales Manager shape the performance of the Customer Service Team
- Responsible for ensuring the Customer Service Team completes their daily tasks on time
- Provide training, support and supervision for the Customer Service Advisor Team
- Use business intelligence and data to ensure optimum team performance

This is an amazing opportunity to help save the planet by making a positive impact in a ground-breaking business that truly puts safety at the heart of everything it does and has big plans for the future.

Olleco is on a mission to help protect the planet. Working together with thousands of food service businesses, greenhouse gas emissions are reduced by hundreds and thousands of tonnes. We are now looking for a Customer Service Team Leader to join our team in Coatbridge and help us to continue to do things the right way.

With over 700 colleagues in multiple sites nationwide, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Service Team Leader, you will be a fundamental part of our team, enabling us to continue with our mission to help protect the planet whilst helping to grow our sales.

Why join us?

- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so you will be able to develop your own career
- We provide opportunities for you to develop your career and pride ourselves on promoting from within

What we expect of each other:

- That each of us act like owners of this growing business
- We collaborate to enable the business to be the best it can be - especially when it comes to safety and wellbeing!

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for:

- Someone who will help lead health and safety performance at the site
- Experience in catering, telesales, customer service or other customer-facing roles, with people management experience
- A proven track record of securing new accounts
- Demonstrable experience of working well under pressure
- Strong negotiation skills
- A good telephone manner
- The ability to use computer systems
- GCSEs (or equivalent) in English and Maths at grade C or above

So, if you’re seeking your next challenge as a Customer Service Team Leader, please apply via the button shown.

Other organisations may call this role Customer Service Team Manager, Customer Service Supervisor, Customer Service Lead, Contact Centre Supervisor, Contact Centre Team Leader, Customer Experience Manager, Customer Relations Manager, or Service Delivery Manager.