Operations Administrator - FTC
Hybrid role (Leatherhead, Surrey)

- Salary of up to £22,000 per annum, DOE
- Hybrid, collaborative working model
- Fixed term contract until September
- 25 days’ annual leave with options to purchase holiday
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit (PCL) is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an enthusiastic Operations Support Administrator to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model, with occasional days working in the Leatherhead office for collaborative work.

This role has both permanent and fixed term positions available, working 37.5 hours a week, Monday to Friday.

What we have to offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is an excellent opportunity for someone looking to start their career in administration. You will need a customer focus, driven approach to make an impact.

So, if you want to thrive in a fast-paced environment and are keen to make a difference, we want to hear from you!

Our excellent benefits package also includes:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Income Protection
- Retail and cinema discounts
- An opportunity to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

The Role

As an Operations Administrator you will be providing essential administrative, processing and customer service support to our lending service customers; efficiently and effectively responding to telephone and email queries and liaising with internal and external customers, ensuring their needs are met.

You will also be maintaining the loan administration system, updating banking details, processing refunds and cancellations, amending contracts, as well as negotiating resolutions with partners and customers in relation to unpaid instalments.

About You

To join us as an Operations Administrator, you will need:

- A customer-focused attitude
- To be driven and have a detail-oriented approach
- Excellent interpersonal and communication skills
- Excellent numeracy and analytical skills
- The ability to work as part of a team
- Proficiency in, and knowledge of, Microsoft Office Suite, including Excel

A customer service background would be beneficial to your application, as would experience of data entry. GCSEs or equivalent in English and Maths or equivalent would also be favourable.

Other organisations may call this role Administrator, Office Administrator, Customer Service Co-ordinator, Customer Support Administrator, Customer Service Administrator, or Office Support Administrator.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to kickstart your career as an Operations Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.