SGS&Co is looking for a Quality Manager for our office in Hull.
The purpose of the Quality Manager position is to develop, maintain and improve the quality management system at SGS&Co UK. This Quality Manager is also responsible for supervising and managing the Quality Control operators within the facility. The Quality Manager assists senior management in the execution of strategic and tactical quality-related objectives.

Location: SGS&Co Hull

About the role:
Essential Responsibilities, Accountabilities & Results
• Implement, maintain and improve the SGS quality system utilizing a Plan-Do-Check-Act (PDCA) methodology. Elements of the quality system include but are not limited to quality planning, quality objectives and targets, documentation control, internal audits, corrective action, process control and risk-based thinking. Align ways of working across assigned sites and implement globally standardized ways of working.
• Prepare and participate in Management Reviews with the local management team(s), including Quality KPI performance, audit results, corrective action status and overall QMS status.
• Track, report and communicate results and trends in Quality objectives against targets. Provide input on customer scorecards as needed. Make recommendations to continually improve quality with the goal of eliminating nonconformities.
• Manage the internal quality audit program at assigned locations to ensure audits are planned, conducted and reported as scheduled. Monitor and report on conformance with SGS, customer and regulatory requirements through internal audits.
• Be the primary point of contact and manage external and customer quality audits. Serve as the liaison between external or customer auditors and site management. Ensure audit plans and results are communicated and any resulting actions are assigned to appropriate resources.
• Manage the Customer Complaint process to ensure customer complaints are documented, investigated and addressed in a timely manner. Analyze customer complaints for trends and opportunities for continual improvement.
• Manage the Corrective Action process to ensure corrective actions are raised, investigated and resolved in a timely manner. Analyze corrective actions for trends and ensure appropriate root cause analysis is applied to prevent the recurrence of issues.
• Provide leadership, coaching and performance management to direct reports to foster a culture of learning. Provide on-going communication and support to team members. Participate in other staffing-related activities as needed
• Conduct regular team meetings with the Quality Control operators and other work groups to foster and promote a culture of collaboration and innovation and to ensure important information on quality matters, workflows and best practices is being shared across all employees.
• Conduct annual performance reviews with direct reports. Work with Human Resources (HR) to address performance concerns and discipline issues in a timely and professional manner.

In this role, the following skills and experiences will be beneficial:
• Bachelor’s degree required
• 5 years of experience in the graphic industry
• 3 years experience in Quality Assurance and quality systems
• Demonstrated success in managing teams or cross-functional projects, experience in a manufacturing environment a plus
• Six Sigma certification to Black Belt standard, practical usage of Lean methodology
• Demonstrated success in solving complex, technical problems
• Proven change agent
• Confidence in interacting with all levels of employees with the ability to ‘sell’ your ideas and solutions to those outside of your department
• Proficient in MS Word, Excel and PowerPoint
• Excellent attention to detail when working under pressure
• Practice and enforce SGS Core Values: Quality, Collaboration, Respect, Bravery, Creativity and Results

Competency Requirements
• Work Quality - provides accurate, thorough, professional work regularly
• Analysis and Judgement - analyzes problems skillfully; uses logic and good judgement to reach decisions
• Communication - communicates knowledge clearly, accurately and thoroughly
• Interpersonal skills - works well with others; gets things done with people, and keeps information lines open at all levels

https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact for our clients, our people, and our planet.