Customer Service Executive
Location: Wednesbury
Working Schedule: Monday - Friday 40 Hours
Salary: £21,008

Acknowledged as one of the UK’s leading distributors of Personal Protective Equipment (PPE), Workwear, Hygiene Supplies and Health & Safety equipment. Protec Direct offer a comprehensive range of brand leading products to satisfy the most demanding of performance criteria. Centrally based in the West Midlands, our 55,000ft² National Distribution Centre is ideally located to serve you, wherever you are in the country.


The Benefits

- 28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Personal Pension Plan
- Personal benefits for Theme park discounts, Childcare vouchers, Cycle to work scheme, Gym membership, Cinema discounts etc.

The Role

Protec Direct has an exciting opportunity for someone passionate about customer service to join the business to service and deliver customer service excellence to their customer portfolio via telephone, email correspondence. You will also assist in growing and developing new and lapsed customer accounts.

Key Responsibilities

- Deal with all customer issues/queries/requests for product and service information
- Support external Field Sales Managers in service expectations for all customers
- Accurately update and input customer details on to the CRM system
- Proactive outbound calls on a weekly basis to generate growth within the customer database
- Utilise reports for repeat orders, complete gap analysis and review customer trends

Your skills

- Excellent Customer Service Skills
- Proven track record building and maintaining customer relationships
- Positive and professional manner
- Excellent communication skills, written and verbal
- IT skills
- A team player with a collaborative approach

If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!