Deputy Manager (Part-Time)
Hairmyres Hospital, East Kilbride
Part-Time, Permanent

Overview

Royal Voluntary Service cafés, shops and trolleys in hospitals, leisure centres and other locations are part of the fabric of the charity and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

The Role

As the Deputy Manager, you will be responsible for supporting the Manager in the day-to-day operations of our retail shop within Hairmyres Hospital.

Promoting the provision of outstanding customer service, you will ensure the retail shop meets performance targets, particularly for sales and profitability. You will also provide cover for the Manager during periods of absence or leave.

- Support the delivery of exceptional store standards
- Engage and motivate your team of employees and volunteers
- Provide coaching, mentoring and training to your team
- Assist in recruiting and co-ordinating volunteers and employees
- Identify and implement areas for improvement across your retail outlet
- Produce management reports to monitor performance

Please note, this role will require elements of flexibility in order to meet the requirements of the retail shop.

Working Hours

This is a permanent, part-time role, working 25 hours per week, five days out of seven.

What you’ll need

To join us as a Deputy Manager, you will need:

- Experience at management level in a similar retail environment
- Knowledge of EPOS systems
- Knowledge and experience of retail administrative processes
- Excellent customer service skills
- Excellent communication skills
- Ability to proficiently use industry standard IT systems to a basic level
- Proven leadership and people management/motivational skills
- Good literacy and numeracy skills

A full, valid driving licence would be desirable.

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- A salary of £10.05 per hour
- 25 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Six weeks’ company sick pay
- A great pension scheme
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is the 20th of July 2022. However, we reserve the right to close this vacancy early should sufficient applications be received.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Assistant Retail Manager, Retail Supervisor, Assistant Shop Manager, Assistant Store Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor.