We have an exciting and challenging opportunity for an experienced customer and delivery focused Operational Manager who wants to maximise their strong people management and organisational skills.

This role is a site based in Aldermaston leading the ITO and PMO team on one of our Bluechip accounts.

Due to the nature of our client's work the successful candidate will need to either already have or be prepared to obtain SC Security Clearance followed by DV Clearance. For this reason we are only able to progress with applications from British Nationals.

The successful candidate will be working closely with the customer, Modern Workplace Operations Manager and other members of the management team to implement our contractual delivery requirements as well as leading our incumbent team of circa 40 employees in these two areas.

You will oversee an experienced team including several teams leads dealing with a varied user base in the ITO and PMO space and will need to be adaptable, organised and flexible in your approach in order to conform to tight deadlines and consistently meet service level agreements.

A good understanding of ITO services including Azure, Windows AD, Window Virtual Desktop, UNIX and storage is essential for the successful candidate.

Responsibilities include but are no limited to:

Manage day to day operations for the sites under your remit
Act as a central point of contact for the sites under your control and will work closely with the management teams to ensure all workload is completed on schedule and within the budgets set
Maintain statement of work to ensure this is a true reflection of FDS delivery and manage the updating and approval of this
Hierarchical point of contact for escalations. Assignment of Technical escalation to relevant resolver where required
Manage BAU & Project escalations from the FDS team, DXC, Business, Incident and Request Management teams
Responsible for people management tasks including but not limited to PDP, absence and performance management, holiday planning, scheduling, one to ones for direct reports, holding team meetings, on boarding/off boarding, time management tasks, recruitment and resource management
Manage project requests (from the TWO’s system or by other ways of submission). This includes validating requested and assigning to team for delivery
Ensure relevant call queues are monitored and responded to within OLA’s and SLA’s
Produce performance metrics weekly and review these with the DXC Account team subsequently compile and deliver presentation on site metrics to respective client as required
Assign ad hoc tasks and requests daily
Ensure weekly/monthly tasks i.e. audits are carried out including but not limited to the monthly security access. Review confirmation emails and DXC KPI reporting
·Cascade of information from the FDS, DXC and the Client to the team to ensure they are informed of relevant business updates
·Responsible for finance tasks including but not limited to monthly billing, additional billing, overtime and standby, budgeting and forecasting
Place Smart buy orders
Manage security access within team via DXC and customer security teams
Manage HSE concerns and ensure they all have required PPE
Review Demand Forecasting for stock associated with the account
Manage Refresh and Sanitisation Monthly deliverables (weekly call with associated DXC programme team to manage & track delivery)
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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