Collections Advisor

Coleshill |

Employer: Kennet Equipment Leasing
Sector/Specialism: Customer Service

Collections Advisor
Coleshill, Warwickshire

The Company

The STAR Asset Finance Group has brought together a group of four leading independent asset finance businesses, with unrivalled experience of their markets, to enhance the genuine local service valued so highly by SMEs, with the many benefits of national scale.

Kennet is the largest entity within STAR, with over 100 people based in the Midlands. Founded in 1990, Kennet has been providing business equipment finance for UK companies and holds several prestigious awards for customer service. Whether a company is looking to buy equipment for their own business or is seeking an affordable finance solution for their customers, we will give everyone the power to grow.

We are now looking for a Collections Advisor to join our outstanding team and support our debt management activities.

The Benefits

This role offers a competitive salary of £23,000 - £25,000 per annum (dependant on experience) and a fantastic benefits package too! This includes:

- Enhanced holiday entitlement (25 days + Bank Holidays!)
- Flexible working- hybrid approach within the team (ability to work from home up to two days per week)
- Salary Exchange Company Pension Scheme
- Group Life Assurance
- Many other great benefits

This is a brilliant opportunity for a talented collections or credit control professional to expand their career with our exceptional company.

The Role

As a Collections Advisor, you will be responsible for the typical day-to-day collection and debt recovery duties within the Collections Team, ensuring all arrears are kept to a minimum, working with customers and business partners to secure payments promptly.

You will be dealing with a high volume of telephone calls, letters, text messages, emails and queries, communicating with customers to understand their financial circumstances and requirements. This will require you to build rapport and strong relationships, providing a quality orientated, highly customer-focussed service.

You will also negotiate payment plans, ensure customer records are accurate and up to date and maintain and monitor report requirements within the agreed SLAs. Support is also required from the successful candidate to shape and flex the Collections strategy.

About You

To be considered as a Collections Advisor, you will need:

- Experience within a collections and/or credit control environment
- Excellent telephone and negotiation skills
- Excellent written and verbal communication skills
- Proficiency in IT
- To demonstrate; confidence, resilience and strong team-working skills
- A driven approach to your work, in a fast-paced and collaborative environment

Other organisations may call this role Debt Advisor, Client Support Advisor, Collections Consultant, Debt Management Advisor, Debt Collector, Debt Support Adviser, or Debt Consultant.

Webrecruit and Kennet Equipment Leasing are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a new opportunity as a Collections Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.