Service Desk Agent

Yeovil | £22,040

Employer: FDS
Sector/Specialism: IT

Service Desk Agent
Yeovil, UK

Salary: £22,040

FDS strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organisation, apply now.

FDS are a wholly owned subsidiary of DXC Technology and are DXC’s main delivery partner in 9 European countries. The FDS Delivery model is based on providing onshore resources to work on our client sites.

Our client is looking for a committed and passionate individual to deliver exceptional customer-focused & experienced IT Service Desk Agent to join our team to provide onsite day-to-day IT support & admin functions. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.

The role is a permanent, full-time position based at the client's site in Yeovil. The successful candidate would need to be flexible with regards to working hours as these would be dependent on meeting the client's needs, but hours would typically be 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays.

The successful candidate must be willing to undergo security clearance prior to being accepted for the role due to the confidential nature of our client’s work. For this reason, we will only be able to progress with applications from British nationals.

Duties include but are not limited to:

- Liaising with the customer to resolve 1st line IT support issues
- Installation of new customer user equipment - laptops, desktops and VDI terminals
- General break/fix repairs
- Operating system diagnostics and repair
- Application diagnostics and repair
- Administering deployment solutions - OS and Applications
- Support of mobile solutions
- Basic administration of Active Directory for user and computer objects
- Basic Microsoft Exchange administration
- Basic administration and troubleshooting of VDI sessions
- Dealing with customers face-to-face
- Providing cover within the team as required
- Updating calls with detailed information on current status

Essential skills/qualifications:

- Excellent organisational and time management skills
- Excellent communication skills, calm and polite telephone manner
- Good knowledge of Microsoft products - Windows 7 and 10, Office apps and infrastructure services
- A methodical approach to troubleshooting and diagnostics for hardware and software
- Previous experience in supporting IT services at 1st line level

Desirable skills/qualifications:

- Microsoft training/certification in Microsoft OS and Office Apps
- Experience in supporting VMware VDI
- Experience in supporting smartphones and MDM
- Experience with Microsoft SCCM for deployments and application packaging
- ITIL foundation
- Experience using IT Service Management tools

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

A driving licence is essential to provide support across the large site and surrounding satellite sites

Successful candidate will have access to:

- Flexible benefits including, medical insurance and eyecare vouchers
- Company pension scheme
- Income protection after 6 month’s service
- 23 days’ holiday raising to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Digital GP
- Employee Assistance Programme

Sounds good? Apply now via the button shown for consideration!

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