IT Service Desk Agent
Salary: £19,780

FDS strives to hire exceptional, innovative and passionate individuals who want to grow within in the IT industry. If you want to be part of an inclusive, adaptable, and forward-thinking organisation, Apply now!

FDS are a wholly owned subsidiary of DXC Technology and are DXC’s main delivery partner in 9 European countries. The FDS Delivery model is based on providing onshore resources to work on our client sites.

We have an exciting opportunity for an IT Service Desk Agent to join our welcoming team of experts based in Yeovil. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.

Yeovil is set close to the countryside and is within very close distance to plenty of National Trust locations, including Montacute House, Stourhead and Barrington. It is also a few miles from the historic town of Glastonbury, home of myths, legends and the world famous music festival.

The successful candidate must be willing to undergo security clearance prior to being accepted for the role due to the confidential nature of our client’s work. For this reason, we will only be able to progress with applications from British nationals.

This is a full-time permanent position working 08:00 - 17:30 Monday - Thursday and 08:00 - 16:00 on Fridays.

Duties include but are not limited to:

- Receipting of telephony calls through the AgustaWestland Service Desk & telephone exchange
- Logging and escalating telephone and online queries
- Dealing with customers face to face
- Provisioning of loan laptops for customers
- Password unlocks/Resets for offsite users
- Problem solving
- Administration including (Asset database management, monthly stats, Mobile phone provider POC.)

Essential skills / qualifications:

- Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
- Good organisational and time management skills
- PC Literate, ability to use standard MS Office applications to a good user level
- Ability to learn bespoke applications
- Ability to multi-task and deal with a varied workload

Desirable skills / qualifications:

- Experience in helpdesk/service desk role
- Experience using SM9 (desirable)

Benefits of the Job:

- Flexible benefits including, medical insurance and eyecare vouchers
- Company pension scheme
- Income protection after 6 month’s service
- 23 days' holiday raising to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Digital GP
- Employee Assistance Programme
- Access to training platforms covering a wide range of free courses

Sounds good? Apply now!

By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at our website.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.