A fantastic opportunity has arisen to join our successful and established business. The B2W Group are seeking to appoint a Digital Tutor who will be responsible for front line support of their students, working as a teaching professional, providing curricular and pastoral support consistently and reliably across their caseload. This requires highly developed communication and customer care skills.

Main responsibilities
• To provide a friendly and supportive service to students, using a range of communication media, being prepared to provide support both educationally and pastorally, enabling students to reach their goals and fulfil their potential.
• To provide structure and focus to assist the students in managing their workload and making continued progress through their course and report any concerns to the relevant Head of Department.
• To provide telephone, e-mail and video conferencing tutor support for a caseload of students
• To respond to emails within specified time frames or response times
• To provide constructive feedback, complete mark sheets, mark and return all student work, within agreed time frames
• To maintain records of all student contact using the correct documentation and collect evaluation information
• To work within the framework set out by Awarding Bodies or other accrediting agencies, including verification and moderation systems, whether set internally or externally
• To attend regular team meetings and participate in cross-marking and moderation where required
• To read, digest and take appropriate action, meeting deadlines as required, arising from regular updates or communications from Senior Management
• To accurately and consistently update staff and student records on the B2W portal

Experience & Qualifications Required:
• Minimum of 3 years relevant industrial/commercial experience in the specified occupational area.
• Experience of assessing in the specified occupational area.
• Level 3 qualification in relevant occupational area.
• Minimum of PTTLS qualification or equivalent.
• Level 2 English and Maths at minimum Grade C (or equivalent)
• Level 2 ICT qualification at minimum Grade C (or equivalent).
• Assessing award - A1/D32/D33 or equivalent.
• Evidence of Continued Professional Development (CPD)

Benefits:
Salary £30,000 - £32,000 per annum.

About The B2W Group
The B2W Group provide professional training, coaching and recruitment services to suit the needs of a range of employers and individuals. Founded in 2011, The B2W Group has trained and supported tens of thousands of people throughout the UK into a variety of businesses. All roles at B2W are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.