Client Relationship Manager
Remote (with occasional travel to Southend on Sea)

We’re Ventrica, an award-winning contact centre outsourcer providing international blue-chip brands with fantastic customer service that sets them apart from their competition.

We are one the UK’s fastest-growing companies with a burgeoning reputation for technical innovation and digital transformation. And we have the awards to prove it! In 2020 alone, we picked up two at the prestigious European Contact Centre & Customer Service Awards, including Gold for Best Outsourcing Partnership (Large) and Silver for European Outsourced Contact Centre.

We know what it takes to deliver a world-class sales and customer service experience and we’re passionate about our business and where we’re going.

We’re currently seeking a Client Relationship Manager to bring their passion, knowledge and exceptional communication skills to our brilliant team.

Your rewards

- Competitive salary
- Pension
- 28 days’ holiday, including bank holidays
- An extra day off on the anniversary of your start date for the first two years
- Employee Assistance Programme
- Remote working to help you achieve a great work-life balance!
- Training provided

This is a brilliant opportunity for an account management professional, looking to take their next step with our excellent company.

Joining us means more than just becoming another member of our team. We’re committed to training, developing and empowering our people to achieve their professional goals and lead challenging and rewarding careers at every level.

What’s more, we’re big on progression and always strive to recruit and promote from within wherever possible, we also offer a wealth of benefits to ensure your time with us is a happy and fulfilling one.

So, if you’re ready for an exciting next step and want to play a key role in our ongoing success, we want to hear from you!

The Role

As a Client Relationship Manager, you will manage our client relationships, ensuring that our clients receive fantastic client care whilst using our services.

Building both internal and external relationships, you will ensure that our client accounts are delivered effectively, with an emphasis on forging positive client experiences at every step of their journey with us.

Taking control of your client accounts, you will be responsible for contract management and utilising feedback to provide insights for service improvements.

About You

To be considered as a Client Relationships Manager, you will need:

- Proven experience of building strong relationships with executive decision makers
- Demonstrable experience of engaging with clients to support growth and strategic success
- Experience of engaging with clients to promote and implement service improvements
- Excellent communication skills
- Fantastic interpersonal and presentation skills

Ideally, you will have experience in the contact centre or BPO industry.

Other organisations may call this role CRM, Customer Account Manager, Sales Account Manager, Business Development Manager, BDM, or Client Service Executive.

Webrecruit and Ventrica are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to join our excellent company as a Client Relationship Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.