Marketing and Communications Officer
London, W10 (with hybrid working options)

About Us

We are Mental Health Innovations (MHI), a digital mental health charity that develops new ways to help people have conversations about mental health. Launched in May 2019, Shout 85258 is the first service from charity Mental Health Innovations. Shout is the UK’s first free 24/7 crisis text support service.

We passionately believe that technology can help improve mental health outcomes in the UK. We combine digital innovation, data-driven analysis and the experience of clinical experts to transform lives and improve access to high-quality digital resources.

About Shout

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Our Volunteers have taken 1.4 million conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. They help them move from a moment of crisis to a place of calm, empowering them to take their next steps to feeling better.

Shout helps anyone who is overwhelmed, whatever their age or background and wherever they are in the UK. As a digital service, Shout appeals especially to young people and two-thirds of our texters are under 25.

We are now looking for a Marketing and Communications Officer to join our team on a full-time basis and help us spread the word about our Shout 85258 support service. This role is available with an immediate start.

The Benefits

- Salary of £26,000 - £30,000 per annum (depending on experience)
- 25 days’ holiday plus public holidays
- Company electronic devices
- Vitality health insurance
- Competitive pension
- Excellent opportunities for training and career progression
- Hybrid working options

This is a fantastic opportunity for a passionate and creative marketing professional to take the next step in their career and play a key role in helping to increase awareness of our support service, enabling us to help even more people in need.

You will have the chance to shape and develop our online voice and presence, including managing our social media platforms and nurturing relationships with influencers.

So, if you are looking for a role where you can develop and grow professionally whilst making a positive impact on our audience and the people we support, we want to hear from you.

The Role

As a Marketing & Communications Officer, you will increase the reach and impact of Shout’s profile and visibility by delivering a range of high-value, influential marketing and communications activities.

Specifically, you will help to tell the Shout story and reach the people who need us the most. You will create a marketing calendar, produce content for the website and social channels and manage a range of social media communities, ensuring content is suitable for the audience.

Retaining and growing our influencer network, you will create graphics and digital assets for partner marketing activity as well as digital toolkits to support this. Working alongside the Community Fundraising Manager and Officer, you’ll promote our fundraising activity whilst engaging with volunteers through effective content and communications.

About You

To join us as a Marketing & Communications Officer, you will need:

- Experience of digital marketing
- Experience of partner marketing
- Experience of influencer engagement
- An excellent, demonstrable understanding of social media platforms and social media trends
- Strong graphic design skills including experience of InDesign plus Adobe Creative Suite, including Photoshop and Premiere Pro
- Experience with website CMS platforms
- Strong copywriting and content creation skills
- Confident communication skills
- Excellent grammar, punctuation and spelling
- Proofreading skills
- Fluent IT skills (including the use of Macs and Google suite)

A background working in charity comms with experience in the mental health sector would be desirable but is not essential.

Other organisations may call this role Content Executive, Marketing and Communications Executive, Communications Executive, Digital Marketing Officer, Digital Content Executive, Social Media Executive, or Communications Officer.

Please note, we will interview on a rolling basis and we reserve the right to close the advertisement early if we receive a high volume of suitable applications.

This is a full-time role working 40 hours per week.

This role is subject to a satisfactory DBS check and reference checks.

The closing date for this role is 7th August 2022.

Webrecruit and Mental Health Innovations are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re interested in this rewarding opportunity as a Marketing & Communications Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.