Social Media Executive

| £26,437 - £31,102

Employer: Royal National Lifeboat Institution
Sector/Specialism: Marketing

Social Media Executive
Flexible work location OR home-based


About us

Our purpose is simple: to save lives at sea.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone.

We’re looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, and deliver lifesaving safety messages to the public.

Your role

As a Social Media Executive, your focus will be to…

- Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
- Create, curate and schedule engaging content for our social media channels
- Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
- Provide support during crisis and major issues response

About you

You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector. You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience. To be considered for the Social Media Executive role you will have:

- A proven record in customer service and community management via social
- Experience using social media in a professional setting
- Experience creating basic content for social media
- Creative ideas that you can translate into engaging content
- The ability to communicate well with other teams and stakeholders

Temporary home working

Due to current circumstances you may be working from home when your role commences. You will be given the correct equipment you need to perform in your role. You will also receive support from your manager and colleagues to ensure a smooth and consistent induction process is delivered. You may also be required to work from your dedicated RNLI asset once the government guidelines change. If you have any queries relating to home or office-based working, please do not hesitate to ask questions at the interview/assessment stage.

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Other organisations may call this role Social Media and Digital Content Executive, Social Media Content Executive, Head of Communications, Social Engagement Executive, or Social Media Marketing Executive.

So, if the role of Social Media Executive sounds like the right fit for you, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.