Big things are happening at Sterling Furniture! As Scotland’s largest family owed furniture and homewares retailing group and with over 40 years of market experience, our aim is to continue sourcing the highest quality on-trend products so the customer can find everything relating to the home under one roof. In 2019, we opened our first brand new concept store ‘Sterling Home’ in Uddingston, Glasgow to enormous success. In 2020 and 2021, we followed up with refurbishing and rebranding our Dunfermline, Glasgow and Edinburgh stores to the same standard and now in 2022 the same process is currently underway in our Aberdeen store. Even after the past two years, our journey of exciting modernisation continues! As we build on decades of knowledge, this is a fantastic opportunity to assist in shaping the future of our business while influencing the Homewares retail sector within Scotland - there’s never been a better time to join the Sterling Furniture family.

Role
To provide ‘Best in Class’ Customer Service for the benefit of all Customers, acting as an ambassador for Sterling and its company values. The role is full-time, working 37.5 hours per week Monday to Friday 09:00 - 17:30.

Responsibilities
• Listen to and deal with customer queries over the phone, via email, and face-to-face, to help solve the issue
• Provide ‘Best in Class’ Customer Service to all Customers
• Communicate with Customers within agreed timescales in a professional, courteous, and positive manner
• Manage queries on behalf of Customers with our Supply Partners
• Provide flexible cover for the wider Customer Service Team and other ad-hoc Customer Service-related duties as required
• Work closely with other departments ensuring that Customer Service is having a positive impact on Group operations
• Follow all company policies and procedures
• Display Company Values

Candidate Requirements
• Experience in a similar Customer Service role preferred but not essential as full training will be given
• High degree of professionalism
• Organised, methodical thinker with ability to plan workload efficiently
• IT skills, including Microsoft Office
• Ability to communicate with peers and customers both internally and externally
• Excellent administration skills

What do we offer?
• Competitive salary
• Staff savings scheme
• Generous holidays
• Pension plan
• Staff discount
• Free parking
• Friendly, modern working environment