Performance Improvement Analyst (6 Month FTC)
Birmingham, West Midlands (with hybrid working)

About Us

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

We are currently looking for a Performance Improvement Analyst to join our team in Birmingham for a fixed-term contract or secondment lasting 6 months. You will conduct analysis to identify performance issues and successes in both online and offline processes and/or services to help and support multiple departments across the Commission.

The Benefits

- Salary of c£36,000 - £42,000 per annum (depending on experience)
- Civil service pension, with an employer contribution rate of 27.1%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday and option to buy up to five days’ extra annual leave

Joining us means joining a dynamic, high-profile sector and being at the cutting edge of regulation, where the work you do has a real impact on people’s lives.

It also means joining an organisation that is inclusive, that respects work-life balance and is completely dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.

Your Role

As a Performance Improvement Analyst, you will work with teams to develop performance management frameworks to allow them to identify key performance indicators (KPI’s), that are aligned to business benefits and process/service goals.

Your role will also involve:

- Providing expertise on best practice analysis techniques, to evidence that processes and/or services are meeting the required standard.
- Create and evidence hypothesis to identify issues and opportunities for improvements to key stakeholders.
- Develop and maintain a performance measurement framework for different stakeholders, from executives and senior managers to employees working daily on the processes and/or services.
- Balance user needs, organisational requirements, wider government approaches and recommendations against cost/effort; to delivering analytics that are appropriately scoped for all stakeholders.
- Support teams to identify local performance and quality issues, and develop a programme of operational practice and improvement to meet needs.

About You

- Experience within a similar role with evidence of implementing dashboards and reports in PowerBI in line with the requirements outlined by the team, to facilitate accurate and effective monitoring.
- Accreditation in Lean / 6Sigma or equivalent process improvement methodologies.
- Experience in building relationships across an organisation with excellent communication skills and clear evidence of managing stakeholder communications.
- Excellent quantitative skills, able to work with large volumes of data, apply statistical tools and models, as well as undertake research to detect trends and isolate essential relevant information for sound decision making.
- Excellent analytical skills including analysis of requirements and performance analytic outputs.
- Investigatory and report writing skills with ability to interrogate activities and workflows.
- Understanding of database structures and working with Database Administrators (DBA’s).
- Accomplished in using Microsoft tools to present clear, insightful reports using appropriate visualisation.
- Experience of working in an agile, project-based environment, focussed on delivering user needs.

The closing date for this role is 31st August, with proposed interview dates taking place on 7th and 8th September.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.

Other organisations might call this position Continuous Improvement Analyst, Performance Analyst, or Business Analyst.

Webrecruit and Gambling Commission are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you can drive efficiency as a Performance Improvement Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.