Service Officer

London | £28,026 per annum (FTE)

Employer: C&C
Sector/Specialism: Healthcare & Medical

Service Officer

Location: Vivian Court (Maida Vale)
Salary: £28,026 per annum (FTE)
Job Type: Permanent, Part-time, 18 hours per week

Who We Are

Central and Cecil Housing Trust, part of Aster Group, provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: 'to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act.'

Your Role

Vivian Court’s sheltered scheme provides 119 self-contained studio flats and 37 one-bedroom flats for the over 55s. This scheme aims to support independent living and residents can always ask for support from the Service Officer if they need it. The residents that live here particularly value the security and company they get from living at Vivian Court, as well as the convenience of living close to amenities on nearby Kilburn High Road.

As a Service Officer you will create a warm, respectful, and safe environment while providing supportive management to our residents to facilitate the skills to maintain independent living.

You will actively work with partnerships and agencies to support our service delivery and deliver service developments and improvements that optimise Social Value and value for money.

About you

The ideal candidate will be passionate, enthusiastic, energetic, and innovative. A qualification in housing/care/customer services is desirable. The following are considered essential:

- Experience in management of tenancy and challenging behaviour.
- Good knowledge of the impact of mental health and dementia.
- A strong background in resident/customer engagement.
- Experience of handling and resolving complaints, and conflict resolution.

Reporting to the Portfolio Manager you will embrace training that is tailored to your ability to manage residents needs and improve your performance.

C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.

If you consider this to be the right opportunity for you, apply as soon as possible via the apply button shown with your most up to date CV, if you wish to include, we are also happy to receive covering letters.

Please note that we consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. Apply without delay!