Customer Service Assistant
Birmingham, West Midlands

About Us

Centrick is an award-winning property management company with over a billion pounds of property assets to look after. Recognised by The Times and Sunday Times as One To Watch, we have been leading our markets for over 15 years and have the people, processes and customers to prove it.

We’re focused on maintaining our upward growth track and always looking for ways to improve and further develop our incredible business.

We are currently looking for a Customer Service Assistant to join our friendly team at The Exchange in Birmingham, on a permanent basis.

The Role

As a Customer Service Assistant, you will act as a first point of contact for our clients and residents, providing exceptional customer service and managing enquiries.

Managing enquiries via our inbox, telephone and resident’s communication portal, you will develop a good understanding of customer needs and escalate work as necessary.

On a day-to-day basis, this might mean that you will respond to requests for work to be undertaken on properties or document the collection and return of keys.

Additionally, you will support the Property Manager with a range of admin tasks including dealing with insurance claims and preparing enquiries for pre-contract approval.

Who we’re looking for

A professional who puts the customer first. Our Centrick family values focus on providing the very best customer service, so we’re looking for an individual with experience from a customer service environment, preferably within a call-centre or helpdesk.

A fantastic communicator. As this is a client facing role, we’re looking for an individual who can build a brilliant rapport with our clients and customers over the telephone and email.


An individual with an eye for detail. Property is a fast-paced industry, so we’re looking for a quick worker with excellent spelling and grammar and knowledge of Microsoft Office.

Ideally, you will have previous experience within the property sector, either gained in block, property, or estate management.

The Benefits

- Salary of £19,000 per annum
- 33 days’ annual leave, including Bank Holidays, rising with service
- Your birthday off in addition to your annual leave entitlement
- Perkbox employee benefits platform
- Employee Assistance Programme
- Company Pension Scheme, contributions rising with service
- Workplace Nursery Benefit
- Long Service Awards
- One paid CSR day per year

This is a fantastic opportunity for a customer service professional looking to further their career by developing their skill set with our award-winning organisation.

When you join us, you’ll discover a fantastic level of support as we provide plenty of opportunities for training and progression. With the chance to progress your career in the property sector whilst gaining valuable industry qualifications, we will build you a bright future.

So, if you’ve been waiting for the opportunity to really progress your career with a nationally recognised company that has a reputation for excellent service, this is the perfect role for you!

Please note applications close on 28th December 2022.

Other organisations may call this role Customer Care Assistant, Customer Experience Co-ordinator, Customer Support Assistant, Customer Services Co-ordinator, Client Care Administrator, or Customer Service Advisor.

Centrick is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe that equal opportunities are the only acceptable way to conduct business and that the more inclusive our environments are, the better our work will be.

So, if you are ready to take your next step as a Customer Service Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.