Solution Support Engineer
Yeovil, Somerset
Salary: Up to £60,000

We are looking for an experienced Solutions Support Engineer to support our long standing client based on-site in Yeovil, Somerset. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.

This is a full-time permanent position with the successful candidate be willing to be part of a 24x7 "On-call" support rotation.

Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

As an experienced Solutions Support Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.

As a Solutions Support Engineer you will be responsible for:
• Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements
• Responding to users within set service level agreements (SLA’s)
• Providing 3rd line technical support and assisting 1st/2nd line support resolution
• Meeting agreed build standards
• Explaining technical concepts and providing guidance to the Customer
• Assisting the 3rd line support team with projects and problem resolution
• Assisting the 3rd line support team with Microsoft Windows support where applicable

We’re looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills / experience:
• Ability to write technical documentation for all aspects of the technical infrastructure
• Good communication and organisational skills
• Detailed knowledge and understanding of Backup technologies and storage solutions
• Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes
• Strong troubleshooting skills
• Knowledge of help desk system and managing service requests / incidents / problems
• Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory / Exchange / SQL / Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems

Desirable skills / qualifications:
• Veritas Netbackup and BackupExec
• IBM Spectrum Protect and Spectrum Protect Plus
• NetApp Filers
• Hitachi Storage
• Highly Available storage solutions
• SAN Fabric
• ITIL certification
• Working knowledge of SM9/SNOW or similar

This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including a personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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