Service Technician
Nottingham

About Us

Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, across the UK and Ireland. As such, we are strong believers in wellbeing, personal development and feeling valued and appreciated whilst you are at work.

Our business has grown organically since its establishment, and we have earned a strong reputation in our industry. We are continually growing and evolving and can offer great opportunities for you to develop with our business, the “Medstrom family”.

Medstrom are now an employee-owned business run through an employee ownership trust (EOT). The EOT sustains Medstrom’s independence and recognition of the fact that we are built upon the hard work and commitment of its employees and is unlike any other company in the industry. Medstrom leadership team said, “It gives us all great pleasure to give something back to our very committed colleagues, as they often go above and beyond their duty to ensure our customers are well looked after.”

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great!

We’re now looking for a dedicated Service Technician to join us and help provide high-quality products to customers within Nottingham.

The Benefits

- Basic salary of £21,500 - with OTE of approx. £24,000 (with on-call payments)
- Contributory Pension scheme
- On-call and call-out payments in addition to salary
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- 30 days’ holiday including Bank Holidays
- Full Induction with great training and support from dedicated team members
- Receive a “treat” on your birthday
- Develop your career with a family-oriented business, your chance to join the Medstrom family!

This is the ideal role for a confident driver with a great customer focus to embark upon a rewarding career with a rapidly growing business.

Working as part of a dedicated service team, you will provide customers with the products and knowledge they need to deliver a high-quality service to patients.

Here at Medstrom, we are focused on delivering the best service possible, and to achieve this, we need amazing people in our team. That’s where you come in!

The Role:

As a Service Technician, you’ll be tasked with delivering an effective and timely maintenance service to customers.

Specifically, after training, you will undertake planned preventative maintenance, repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.

Dealing with customers based throughout Nottingham, you will:

- Maintain stock and parts inventory
- Implement product modifications
- Deliver and install clean, ready-to-use products
- Collect faulty, failing, or dirty products
- Clean, test and repair products
- Complete records of safety testing
- Provide demonstrations and basic training

As part of your role, you will be required to take part in an on-call rota (with additional payment).

About You:

To join us as a Service Technician, you will need or be willing to develop:

- Excellent customer service skills
- Basic knowledge of hygiene and safety rules
- Basic PC skills including email and MS Office
- A full, valid driving licence (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required).
- A DBS check (or the willingness to complete one)
- A proactive, ‘can-do’ attitude

Hours of work: 37.5 per week, which will cover some weekend work depending on business requirements. You will also be required to participate in on-call duties to support the team.

Other organisations may call this role Electrical Technician, Mechanical Technician, Field Service Technician, Maintenance Technician, or Maintenance Operative.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.