Trainee Customer Service Advisor
Didcot, Oxfordshire

The Company

Cinch Telecoms is a growing, independently owned communication solutions provider, delivering a range of products and services across the UK.

Our customers are at the heart of what we do. Building strong customer relationships and striving to be the communications provider of choice for UK businesses, we deliver products and services which benefit and enhance the way businesses perform.

We are now seeking a Trainee Customer Service Advisor to join our team in Didcot on a full-time, permanent basis.

The Benefits

- Salary of up to £26,000 DOE
- 20 days’ annual leave plus Bank Holidays
- Discretionary bonus scheme

If you have customer service experience gained within any customer-facing role, this is a fantastic opportunity to grow and develop with our organisation.

We’ll provide comprehensive support and training to ensure you can make a success of your role and achieve your career objectives, whilst gaining valuable experience. Your training can even be tailored to your individual strengths so you can maximise your skill set.

You’ll find that we invest in our people and believe they are our greatest asset. As you develop further, we will provide additional development opportunities and even the potential to progress.

What’s more, this isn’t a call centre role where you will be a nameless face amongst the crowd, each individual brings something special to our team and you will discover camaraderie, support and friendly colleagues wherever you turn.

The Role

As a Trainee Customer Service Advisor, we will support you to develop in-depth knowledge of our products and services as well as the skills to succeed in a telephone-based customer service role. You will then use this to provide outstanding support to our customers.

Once trained, you will process orders, manage incoming communications and directly support clients. Focusing on solutions to any issues, you will work to targets and signpost them to problem-solving resources.

Working to increase customer satisfaction, you will set up and maintain customer files and support the 2025 analogue to digital switchover.

Additionally, you will:

- Research answers or solutions as needed, consulting with the sales team
- Record details of actions taken on our CRM
- Manage office administration
- Generate ideas for improving the customer experience

About You

To be considered as a Customer Service Executive, you will need:

- Customer service experience gained in a telephone-based, retail or any customer-facing role
- An interest in any type of technology
- IT literacy
- A full, valid driving licence and access to your own vehicle (due to our Didcot location)

In order to get to the office, you need to be able to drive.

Please note, we are not a call centre.

Other organisations may call this role Customer Services Executive, Customer Service Representative, Account Executive, or Customer Service & Operations Executive.

We are interested in hearing from candidates with any of the following experience Retail Advisor, Sales Assistant, Store Assistant, Call Centre Advisor, Call Centre Operative, Contact Centre Advisor, Customer Support Advisor, or Customer Service Assistant.

Webrecruit and Cinch Telecoms are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to become part of our team as a Trainee Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.