Collector
Surrey - hybrid working model (mostly working from home)

- Salary of up to £26,500 per annum, depending on experience
- Collection’s incentive plan
- Hybrid working model
- 25 days’ annual leave
- Interview’s will take place in Leatherhead
- Retail discounts and many more exciting benefits

Who are we?

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need a Collector to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

What we have to offer?

We pride ourselves on offering an inclusive and supportive working environment to enable you to grow into your role and celebrate and reward your achievements when you do.

This is an exciting opportunity for an experienced Collector with an excellent customer focus to use their skills and experience to make an impact.

So, if you feel you could thrive as part of our exceptional team, we’re waiting to hear from you!

Our excellent benefits package also includes:

- Collection’s incentive plan
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders
And more…

What you will be doing

As a Collector, you will manage a portfolio of accounts to provide excellent customer service via telephone and email to agree repayment plans with customers. Working with both our customers and Partners, you will maximise account resolution whilst building and maintain strong relationships.

You will also be responsible for:

- Making and receiving telephone calls to deal with account level queries and disputes
- Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues.
- Correspond frequently with partners to ensure productive professional relationships, and to maximise collections.
- Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised.

What we are looking for

We are looking for a Collector with:

- Excellent verbal and written communication skills both internally and externally
- Proactive and self-motivated approach
- Excellent customer service and ability to work with vulnerable customers
- Strong problem solving skills and an eye for detail
- Excellent negotiation skills, taking ownership of work
- Strong team player, collaborating with internal and external stakeholders
- Strong MS Office experience

Knowledge of insolvency and bankruptcy would be beneficial to your application, as would a CICM qualification or working towards.

Other organisations may call this role Collections Agent, Debt Collector, Collector, Debt Collection Agent, Resolutions Advisor, Collections Agent, Collections Advisor.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. Premium Credit is open to job sharing and part time working.