Psych Health is a nationwide provider of clinical psychology services. We offer a range of psychotherapeutic assessments and treatments, receiving referrals from GPs, Occupational Health professionals, employers and insurers.

We offer rapid access to a high quality clinical service across the UK. Clients to whom we provide a service include Occupational Health providers, Primary Care providers, private individuals, Private Medical and Income Protection Insurers, and employers including City of London financial institutions and law firms, government departments and the Police.

We are looking for enthusiastic individuals to join our expanding administrative team. Consider applying for the Client Associate role if you enjoy a fast-paced environment whilst providing support to our clinical teams and our clients, delivering excellent customer service and case management to a portfolio of well known, high value clients.

This role is a full time role on a fixed term contract for 9 months. You will be working 37.5 per week, Monday to Friday between the hours of 8am and 6pm.

Key Responsibilities:
• Dealing with a high level of inbound and outbound calls whilst delivering exceptional customer service and handling calls with empathy and sensitivity.
• Respond to any queries relating to cases in a timely and professional manner and escalating complex cases or those that are progressing slowly to relevant colleagues.
• Managing cases to include loading new cases - case reviews - closing cases. Requesting medical reports and liaising with GPs and other healthcare specialists and sending advice letters.
• Booking in telephone and face to face assessments with our team of Clinical & Counselling Psychologists.

Health Partners Group Ltd are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to recruitment@healthpartners.uk.com


About Health Partners
With over 600 employees working with over 400 clients we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.
We look forward to you joining our team.