Customer Service Advisor - Food Waste
Blisworth, Northamptonshire
£22,660 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for a Customer Service Advisor to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellence performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with a local, community based depots which seek to give back to those communities every chance we get.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Service Advisor based in the Blisworth depot, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

Why join us?

- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so will you be able to develop your own career
- We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within
- Help us achieve even more amazing things

What do we expect of each other?

- That each of us act like owners of this growing business
- We collaborate to enable us to be the best we can be - especially when it comes to safety and wellbeing!
- We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas
- Focus on the things that matter and approach every situation proactively and with agility

A little bit more about the role:

- Deal with enquiries from customers via telephone and email
- Deal with internal and external enquiries
- Respond to customer emails and action requests
- Work with Operations to ensure service levels are maintained and issues are resolved
- Communicate to customers where changes to collections are necessary
- Liaise with Operations in relation to routing of new calls and bin deliveries/removals
- Liaise with drivers in relation to calls and any issues
- Debrief drivers at the end of each day
- Liaise with Finance Team for new sites/account issues/purchase orders/change to schedules

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for:

- Experience in a telephone based customer services or sales role
- Experience in a logistics or delivery environment is desirable
- Intermediate Microsoft Office skills
- Proven ability to build positive customer relationships
- Excellent administration and organisational skills
- GCSE English & Maths or equivalent
- Formal Customer Service qualification is desirable

To apply for the role of Customer Service Advisor, please apply via the button shown.

Other organisations might call this position Customer Service Administrator, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Representative.