Customer Service Advisor - Pensions Helpdesk

Hybrid Working with 2 days in Preston, Lancashire
Salary from £21,000 DOE

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

A glance at the role:

We have the opportunity for a Customer Service Advisor working on our Pensions Helpdesk. You will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA. This is an exciting time to join us as we move to a brand-new collaborative workspace in Preston City Centre.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

What we can offer you:

- Competitive salary from £21,000 depending on experience
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you’ll be doing:

- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

What we need from you:

- Experience of working in a contact centre/customer service environment
- Experience in telephone and/or email communication with customers
- Experience of working to, and achieving, challenging targets with excellent customer service skills
- Excellent communication skills
- Ability to deal with queries in an empathetic and efficient manner
- Competency in using multiple ICT systems including email

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

So, if you want to join us as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.