Retail and Café Manager (Part-Time)
Epping Hospital and Herts & Essex Community Hospital

Overview

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

The Role

Leading a friendly team, you will be responsible for the day-to-day running of our retail shop and coffee bar in Epping Hospital and Herts & Essex Community Hospital.

In this role, you will be responsible for:

- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Delivering against the agreed Profit and Loss budget
- Engaging, motivating and training employees and volunteers through effective and regular communication
- Recruiting and co-ordinating the provision of volunteers and employees
- Carrying out regular competitor visits to identify trends and opportunities, taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager
- Establishing an effective working relationship with the local NHS team
- Monitoring and evaluating the performance of your team and identifying improvements
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required

Working Hours

This is a permanent, part-time role working 25 hours per week from Monday to Friday.

Our retail sites can be open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.

What you’ll need

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

- Experience at management level within a similar retail environment and comparable turnover
- Proven leadership and people management skills
- Knowledge and experience of general administrative processes
- The ability to deliver excellent customer service
- A flexible approach towards working hours
- Enjoying working within a passionate team as well as working on your own on occasions
- Excellent organisational skills
- Good literacy and numeracy skills
- The ability to proficiently use industry standard IT systems to a basic level
- Knowledge of EPOS systems would be advantageous

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- An hourly rate of £10.16 per hour
- 25 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Six weeks company sick pay
- A great pension scheme
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is the 23rd December 2022. However, we reserve the right to close this vacancy early should sufficient applications be received.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.