ILG has grown from a small, ambitious company providing warehousing and delivery services out of one warehouse in Sussex to one of the UK’s leading 3PL providers in the sector in which it operates. Our warehousing operation provides our clients with specialist outsourced order fulfilment and delivery services to retailers and consumers at home.

Providing high-quality warehousing, order management, rework, product personalisation and stock control to prestige brands in sectors including, Health & Wellbeing, Technology, Luxury & Fast Fashion, Beauty, Skin Care, Hair Care & Cosmetics. Our delivery business provides local and national clients from all sectors with personal customer care and access to a wide range of global parcel and freight carriers at below market pricing. We also provide a single technology platform to produce shipping documentation and a shipment tracking capability for multiple domestic and global parcel carriers.

In 2018 we became part of Yusen Logistics (YL), which has strengthened our freight forwarding service offering by air, road and ocean to add to our established global parcel delivery services. Demand for our services is at an all-time high resulting in significant investment in our ambitious growth strategy with Warehouses across the South East, Midlands and extending into mainland Europe. Reporting into the IT Director, you will be responsible for the management of ILG’s Systems Integration function, ensuring ILG’s technology landscape is able to meet the strategic needs of the business and our clients, through better integration.

Main Responsibilities:
• Integration of customer eCommerce / ERP platforms, with ILG’s Warehouse Management system(s)
• Integration of ILG’s applications with other systems and services (e.g. Carrier Management System, CRM, Finance and Marketing platforms)
• Provide 2nd/3rd level support services, to internal users and external customers
• Line management to small team of internal Systems Integration Analysts, ensuring team members have clear objectives, personal development plans and clear role direction
• Vendor management and project roadmap planning with external Systems Integration Partner
• Management of Systems Integration budget, including external spend and cost recovery
• Build and maintain partnerships within the business, and develop relationships with key external parties to understand requirements from Systems Integration technology
• Develop and drive ILG technology roadmap, to achieve company strategy
• Supports integration projects throughout the development lifecycle, from discovery, through to implementation and operation
• Drive continuous improvement and innovation within area of responsibility (e.g. accelerated time to market for new business systems integration)
• Ensures all interfaces and technical dependencies are documented and maintained
• Contributes towards the technical execution of the company and IT strategy

Selection Criteria:
• Good knowledge of Integration methods, communication protocols and best practice
• Systems Integration platform experience, ideally Jitterbit Harmony
• Familiar with message broker technologies, ideally Solace (desirable)
• Familiar with observability and log shipping platforms, ideally Elastic (desirable)
• IT management experience, and or previous experience working as a Systems Integration Analyst, Engineer or Manager
• Knowledge of business processes within 3PL / Logistics sector (desirable)
• Business analysis and problem-solving techniques (desirable)
• Ability to operate at a strategic level, as well as get into the detail as required
• People management and leadership experience
• Excellent communication skills
• Ability to work to agreed timelines, and work under pressure
• Excellent project management skills and qualifications (desirable)
• The role requires you to be able to travel to ILG sites as needed in support of business needs, and in-line with the ILG home-working policy.