We’re the next generation brand design and experience design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 700 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, SGS&Co. With a global footprint and local presence to ensure that we deliver both global vision and local intelligence.

We are currently seeking a Client Services Director to join our Client Services team, Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

In this role, you will lead the Client Service Team, ensuring the agency deliver the Marks promise of can-do agility, and the power of co-creation and competitive value -ensuring that our clients shine. You will also have opportunity to contribute to future business plans, translate new business into growing revenue, and set and manage targets.

The successful candidate will have opportunity to work for a truly global organisation, and an agency that is enjoying significant growth, working with high-profile, household name clients. You will also benefit from outstanding opportunities for career growth, and this role may suit a highly ambitious and experienced Group Account Director/Business Director or similar who is looking for the next step in their development.

This is a hybrid working role, and we are happy for the successful candidate to be based at either our Birmingham. It is anticipated that you will be office based no less that two days a week.


In this role you will:

• Lead the CS team to deliver against the Marks proposition, improving client satisfaction and driving revenue growth.
• Drive and participate in securing new business across SGS&Co
• Collaborate closely with VP, Design to contract business plans -proactively identifying client opportunities, setting targets and successfully deploying resources to translate them into revenue
• Ensure that Account Directors, Group / Business Directors and Account Managers develop their own high-performance teams, deliver against their targets and actively manage risks
• Mentor your direct reports, embedding Marks design and strategy culture, establishing a strong coaching mindset
• Build a strong network across the sgsco organization, to maximise the wider business potential and align with Global Account Directors where our business plans overlap
• Ensure the team follow best practice and business policies in their own work.

You will have:

• 10+ years experience within a Brand or Design/Packaging agency, in Client Service roles
• Exposure to leading, directing large teams
• Exposure to business planning and financial cycle management
• A degree or equivalent, in Marketing, Advertising, Design or related field
• Exceptional leadership and people development skills
• A strong commercial and account-level P&L focus, design competitor context
• Strong stakeholder and problem resolution skills
• Strong networking skills, joining the dots in a large multi-matrix organization


We will offer:

You will enjoy an excellent base salary, along with the other benefits of working for Marks including:

• Annual bonus
• Pension
• Healthcare scheme
• Life Assurance
• 25 days annual leave