Commercial Venue Executive
London, SW1

About Us

With over 115,000 members in 140 countries, the Institution of Mechanical Engineers (IMechE) has been at the heart of the mechanical engineering profession since 1847.

We strive to improve the world through engineering by developing engineers, promoting engineering, informing opinion and encouraging innovation.

Our home in London is One Birdcage Walk, a unique and versatile historical venue with 18 spaces that host over 1,000 events for up to 210 people each year.

We are now looking for a Commercial Venue Executive to join our well-motivated and friendly team of four on a permanent, full-time basis at One Birdcage Walk, one of London’s most beautiful Victorian buildings and the home of IMechE.

The Role

As a Commercial Venue Executive, you will be responsible for:

- Optimising the profitability and revenue for the Institution whilst providing a quality service for both external and internal clients
- Contributing to the development of an efficient room booking service for both internal and external venue hire as a commercial business unit
- Maintaining a high level of customer service and delivery to ensure One Birdcage Walk remains a quality and respected venue
- Showcasing the Institution’s facilities to potential external clients and advise on the availability and suitability of rooms

Helping develop the room booking service for events, you will contribute to venue marketing activities, manage the website and match customers’ requirements to specific rooms.

You will act as the first point of contact for enquiries and bookings, responding to email and telephone enquiries in a professional and timely manner, providing great customer service and upselling additional services to maximise profitability.

Additionally, you will:

- Liaise with the Catering and Facilities departments
- Book Audio Visual (AV) equipment
- Ensure event and room booking details are kept up to date
- Conduct proactive sales calls and activities to prospective clients
- In discussions with the Commercial Venue Manager and or Line Manager, suggest innovative ideas for improving the business from both service and revenue points of view

As part of your role, you will be required to work outside of normal office hours on occasion.

About You

To be considered as a Commercial Venue Executive, you will need:

- Proven experience of working in a venue arena and within a customer-oriented
administrative environment
- Experience of providing a high-quality customer service
- Good organisational skills, with the ability to multi-task and prioritise to tight deadlines
- Good interpersonal and negotiation skills, tactful and diplomatic
- Good communication skills, both verbal and written, with the ability to produce
correspondence to a high standard
- Accurate numeracy skills and an ability to generate quotes and financial figures
- Ability to work independently and within a team environment
- Motivated and focused on working hard to achieve results
- Experience of using a CRM system, room booking and event software

Experience of implementing successful marketing campaigns to generate revenue would be beneficial to your application.

The Benefits

- Circa £28,000 pa plus bonus
- 26 days’ holiday per annum plus Bank Holidays
- An extra day off for your birthday
- Benefits including stakeholder pension scheme, life assurance and private health cover
- Continuous training and career development
- A range of wellbeing benefits to encourage a healthy work-life balance

We are Investor in People accredited Gold, which reflects our organisation’s commitment to our people. We champion excellence and promote progression in all that we do and, with Investors in People Gold accreditation, you can be certain that your professional growth and success as well as employee wellbeing will be a priority for us.

This is a fantastic opportunity for an individual from a venue hire background to join our thriving organisation.

Working in one of London’s most iconic buildings, you will have the chance to grow and develop your skills handling the arrangements for a huge array of events. From lectures to parties, you’ll be the lynchpin of our venue hire operation and, with no two days ever being the same, will undertake a highly engaging and varied role.

So, if this sounds like the role you have been looking for, we would like to hear from you today!

Other organisations may call this role Venue Hire Executive, Events Executive, Event Co-ordinator, Venue Hire Co-ordinator, or Venue Co-ordinator.

The closing date for applications is 6 December 2022. The successful candidate is expected to start work in early January 2023.

We regret that we are unable to reply to each applicant, therefore, if you do not hear from us within 28 days of your application for this post you should assume that you have been unsuccessful on this occasion.

Webrecruit and the Institution of Mechanical Engineers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, to begin an exciting new phase of your career as a Commercial Venue Executive, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.