Veterinary Services Call Handler, Manchester rehoming, advice and behaviour unit (Radcliffe)
Permanent, full time

Blue Cross are one of the UK’s leading animal welfare organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

What is the role?
Blue Cross improves the lives of pets and people by providing a 24/7 veterinary service, caring for pets of owners who can’t afford private veterinary fees. You will be helping Blue Cross clients and prospective clients to access our veterinary services, mainly through phone calls but also email and potentially webchat.

If you excel in an environment where you can see the difference you make every day then this is the role for you. Interested? Then apply and lets work together to see if this is the role for you.

Want to know more the detail? Great! We have attached the job description which hopefully gives you everything you need.

What is required?
We are looking for people with the following:
• Experience of call handling in a work environment
• Knowledge and understanding of pet welfare which could be as a result of work or a hobby
• Demonstrable customer service skills
• Computer literate - Microsoft Word, Excel,
• Experience of working as part of a team

It would also be great if you had:
• Experience of working in a call centre or veterinary environment
• Webchat and email communication
• Familiar with using Microsoft Teams & Powerpoint
• Experience of handling complaints
• Knowledge of using CRM/database systems
• Experience of a charity
• Experience of handling challenging customer situations with empathy and a calm manner

Why work for Blue Cross?
• 38 days annual leave (including bank holidays)
• Employee Assistance Programme
• Holiday exchange & enhanced parental leave
• Annual volunteer days
• Long service awards, starting from 5 years
• Huge range of discounts across high street stores, insurance services & more
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

To apply for this role, all candidates must complete the online application process.

Salary: £18,018 - £20,500 per annum
Grade: 6
Closing Date: 7th December 2022

At Blue Cross we are passionate about our commitment to diversity, inclusion and removing barriers, should you like to discuss any reasonable adjustments or changes to our recruitment process to support you to be your best then please get in touch. You can get in touch with us either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.