Service Manager

London | £38,280 - £46,340

Employer: Safer London
Sector/Specialism: Charity

Safer London is looking for a Service Manager to join our team working across London

Location: Face-to-face delivery pan-London, agile working for all other duties
Contract: Permanent, subject to funding
Hours: 35 hours per week, sometimes worked flexibly
Salary: Grade D point 1 £38,280 to point 5 £46,340

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that - a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are someone with the expertise and knowledge to manage, often remotely, a multi-disciplinary team of practitioners who deliver a variety of services to children, young people, families and communities affected by violence or exploitation. Portfolios vary over time so a wide understanding of best practice to ensure the delivery of high-quality services is essential. You will have a key focus on and expertise in safeguarding, including contextual safeguarding, and an understanding of best practice when working in wider networks to secure the best outcomes for children, young people and their families. You will demonstrate both leadership and management skills and understand the importance of coaching, supervision and mentoring within this role. You will have confidence in working with funders, commissioners and other stakeholders.

If you are committed and resilient, and believe you have what it takes to help us to improve the lives of young Londoners and their families, please apply.

What the role involves

- Managing a team of multi-disciplinary staff - both practitioners and senior practitioners - and on occasion students and volunteers in line with all internal processes and policies
- Undertaking a variety of HR processes including managing sickness and absence and undertaking recruitment, onboarding and induction of new team members
- Having a strong and on-going grip on all the casework delivered by your team - this will be undertaken in a variety of ways including chairing case review meetings, undertaking casefile audits and coaching teams and individuals to deliver to the highest standard at all times
- Ensuring that the casework of team members is of the highest quality and in line with Safer London’s Service Delivery Manual and the expectations of our funders and commissioners
- Completing reports (which may be shared with statutory bodies such as the police, courts and children social care, and can be shared with the family) that accurately reflect the work undertaken in a professional manner, and supporting team members to do so as applicable
- Working with partners, communities and other key stakeholders to deliver services effectively
- Monitoring the delivery of a variety of contracts, whether alone or in partnership with other members of the Safer London team
- Working in a manner which honours our organisational values and is responsive to the trauma and experiences young Londoners, families and communities encounter
- Acting in accordance with safeguarding legislation and guidance in addition to Safer London’s practice guidelines and wider pan-London processes and protocols

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request an enhanced DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment
- A contributory Pension Scheme
- Interest-free Season Ticket Loans
- A Cycle to Work Scheme
- A Mental Health Helpline
- Death in Service Benefit
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles
- An initial Annual Leave allowance of 28 days holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro-rata entitlement

Sound good? Here’s how to apply

To apply please complete the online application form and submit it as soon as possible. Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact us” section of our website.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.